Virsae has unveiled plans to tackle rising toll fraud costs, through the introduction of a security management solution leveraging unified communications (UC) capabilities.
Labelled Security Manager, the module provides real-time threat awareness capabilities, designed to protect UC networks while pinpointing emerging vulnerabilities.
According to the Communications Fraud Control Association, toll fraud costs companies $38 billion, triggered by widespread adoption of VoIP, which traditional IT network security isn’t designed to protect.
Echoing this research, findings from cyber security specialist Nettitude also highlights that VoIP servers accounted for 67 per cent of all attacks recorded against networks in the UK.
“Toll fraud is just the start - though at nearly twice the size of plastic card fraud, it’s a huge problem,” Virsae COO, Ross Williams, said.
“But it’s just one of many threats facing UC environments. It’s all about money. Hackers have got you over a barrel when they can crash your UC platform with an endless flood of session requests, or clog SIP channels through repeated calling.”
Williams said that unlike traditional software applications running on technology networks, UC relied on Session Border Controllers (SBCs), a specialist technology often unfamiliar to IT managers.
As a result, the job of managing SBCs and attendant updates, reporting and management, is at risk of being neglected.
“Organisations routinely update anti-virus and anti-malware solutions, harden infrastructure, and update policies,” Williams added. “UC security should be managed in the same way.”
From a technology perspective, the Auckland-based independent software vendor (ISV) has built a solution configured to put a window to attacks weathered by SBCs and, in the process, pinpoint network vulnerabilities along the way.
“In the same way house alarms and CCTV intruder detection systems activate alarms to instantly alert homeowners, Security Manager watches and flags suspicious activity, keeping UC managers in the picture and one step ahead of the bad guys,” Williams explained.
From a technology perspective, Virsae’s service management platform manages more than 50 UC, customer experience and network infrastructure vendors, including Cisco, Microsoft, Avaya, Mitel and Juniper Networks.
“Each month the platform processes more than nine billion service management transactions created by hundreds of thousands of end-users world-wide,” Williams added.