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Datagate's billing portal for MSPs wows US channel

Datagate's billing portal for MSPs wows US channel

CEO Mark Loveys said the promise of unified utility and MSP billing resonated strongly at US show.

Mark Loveys firm Datagate Innovation unifies utility and MSP billing

Mark Loveys firm Datagate Innovation unifies utility and MSP billing

Auckland-based online billing portal developer Datagate Innovation has wowed the crowd at the ConnectWise IT Nation event this month in Florida.

Datagate, which is built on Microsoft's Azure cloud platform, won the ‘Best Newcomer’ award with its cloud service to enable managed service providers (MSPs) to deliver direct telecom and utility billing for users.

Mark Loveys with the Best Newcomer award.
Mark Loveys with the Best Newcomer award.

The concept of ‘taking ownership and control’ of telecom service relationships with customers struck a chord with the ConnectWise MSP community, said Datagate CEO Mark Loveys.

Loveys was formerly the CEO of Enprise Group which acquired Datagate two years ago from founder Tim Mulcock.

Speaking to Reseller News before departing for the US, Loveys said Spark in New Zealand alerted him to the scale of the opportunity.

Convergence between telco and IT services means MSPs are increasingly being asked to provide the full technology stack including telecommunications.

"There's a huge worldwide shift going on," he said. "Billing software is needed to make it happen. Billing is a really big part of telco."

Now there is a further convergence emerging - between electricity and telco, through the likes of TrustPower. 

Contact Energy also recently began selling broadband services.

Datagate's software brings all of that complexity into a single invoice.

That opens opporunities for MSPs to offer a full stack of services. Datagate's software enables MSPs, under pressure from loss of hardware sales to the cloud, to transform their businesses and become service brokers of VOIP, telco, broadband, cloud, Office 365 and more.

Datagate partnered with ConnectWise after it found a lot of its New Zealand customers were using its software. Loveys said the ConnectWise cloud services software and Datagate's were highly compatible.

"We work side by side," he said. "They tend to work on the IT side of the MSP and we work on the telco side."

ConnectWise has 16,000 customers, he said, mostly in the US and Canada.

“Our pitch in North America was for MSPs to take ownership and control of their telecommunications business, control the pricing, choose the vendors, bill under their own brand, unify their billing," Loveys said. "That really resonated with them."

Datagate’s online billing portal plugs into the usage data feeds of telecommunication providers and manages the data aggregation, rating, billing and analysis of service usage.

Datagate came away from the conference with over a hundred good leads, Loveys said.

IT Nation is a major event for North American MSPs. Technology vendors, distributors, solution providers and service providers from across the IT channel attend. 

The Best Newcomer award recognises the organisation generating the most attention as a first-time sponsor.


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