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Fujitsu suffers "major incident" at Sydney data centre

Fujitsu suffers "major incident" at Sydney data centre

Services to some customers affected by the outage

Some of Fujitsu’s local data centre customers likely ran into a bit of trouble late on 19 August, with one of the company’s Sydney sites suffering an outage that lasted for several hours.

A spokesperson for the company told ARN that a storage array in Fujitsu’s Homebush data centre became unavailable at 9.24PM on 19 August, with services to some customers affected by the outage.

“We are treating this matter as a major Incident and we have activated our internal crisis management processes,” the spokesperson said.

The operation of the unit was reinstated at approximately 3AM the next day on Sunday morning, roughly five hours after the incident occurred.

“Resolution activity is continuing to restore services to affected systems and customers,” the spokesperson said. “In line with predefined processes, Fujitsu is working closely with customers for resolution.”

The data centre disruption comes as the company pumps $100 million into a new strategy aimed at upgrading its strategic data centre facilities to accommodate the present and future needs of its enterprise customers.

To this end, the company revealed in late June that its Malaga data centre site in Western Australia had been upgraded to achieve Uptime Institute’s Tier IV Design Certification.

Additional benefits of the Malaga site’s upgrade include higher levels of redundancy in normal operation as well as during scheduled maintenance, expansion of facilities to accommodate growing hosting needs and further development of sustainable features to mitigate rising costs of energy.

The Tier IV Design Certification is the result of a comprehensive two year process and follows the company’s so-called Data Centre Roadmap, which was first announced in mid-2015.

“This Data Centre Roadmap continues our long standing leadership in facility operation and infrastructure connectivity. Its vision is designed to meet the challenges of digital transformation and the data needs of our hyperconnected world into the next decade,” Fujitsu Australia and New Zealand CEO, Mike Foster, said at the time.

While the Western Australian site has received its new certification a number of the company’s other data centre sites in Australia are also earmarked for upgrades.

These upgrades include an expansion of facilities in the Brisbane Data Centre to accommodate growing demand in this region, the refurbishment of the North Ryde Data Centre in Sydney, and increased capacity at the company’s Homebush and Western Sydney Data Centres.


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