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Done and dusted: Council runs Auckland-wide rates notices on NewCore

Done and dusted: Council runs Auckland-wide rates notices on NewCore

Auckland Council says it has reached the finish line on its once-fraught NewCore rollout.

A single view: Auckland Council's new platform will enable digital service delivery city-wide.

A single view: Auckland Council's new platform will enable digital service delivery city-wide.

Auckland Council has gone fully live on its SAP-based NewCore platform, running Auckland-wide rates notices on the software for the first time.

At a brieifng yesterday, a phalanx of Council managers told the media, the project came in $2.8 million under its $157 million budget. This morning, Council staff delivered a final report on the project to the city's Finance and Performance Committee.

Originally budgeted at $71 million, the first major stage of NewCore was rolled out to the former Rodney, North Shore and Waitakere council regions in mid 2016.

While that original budget was blown out, Auckland Council covered the extra costs within its existing IT budget.

The completed project now enables Council staff to have a single view of processes across the city from any location for the first time, easing customer service requests by eliminating the need to switch between applications.

Nine million records had to be transferred out of the old systems and into NewCore ahead of go live. A large digitisation project remains, however, as many paper records still need to be brought in to enable comprehensive digital service delivery.

NewCore replaced hundreds of legacy systems used by the eight former councils that were amalgamated to form the new Auckland Council. 3500 staff also had to be trained on the new technology.

While the new platfrom has been implemented to replace the patchwork of legacy systems the Supercity inherited, Council managers yesterday said it will also provide transformative benefits in the future by enabling digital service delivery.

Council is aiming for a portal style of experience for citizens, where they can get a single view of their relationships with council online.

Another benefit is a sharp reduction in the Council's risk profile as data has been amalgamated and shifted into a new Tier 3 datacentre with security and backup.

Only a small residual team of a dozen or so people remain on the NewCore project with most of the rest transferred to "business as usual" roles.

Similarly the projected savings from the NewCore rollout of at least $10 million a year are now baked into council budgets. A total of $150 million in savings is expected over ten years from NewCore and other inititives, the managers said.

Last February, Auckland Council renegotiated its deal with SAP to save of $33 million over 10 years. The council will now spend $92 million over the next decade with the company instead of $125 million.


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