Dimension Data is now offering customers a single point ICT managed service in New Zealand, including full telecommunications fixed line voice, mobile voice and mobile data services.
The integration of full telco services was made possible with the locally-developed Datagate cloud solution, providing the platform required to provision, price, report on and bill a full range of fixed line calling, mobile virtual network operator (MVNO), mobile voice and data services.
Reflecting a shift in customer buying habits across the country, the partnership comes amidst the convergence of IT and telco services in the Kiwi market.
“Businesses prefer to deal with one supplier across all services, which are becoming more intertwined and harder to differentiate,” Dimension Data vendor commercial manager Shaun Bell said.
“There has been a strong uptake of these new services by existing clients. Clients find it simpler to have one service provider delivering a complete range of IT, telco and data services.”
Through adopting a single service provider approach, Bell said the business can now take “full responsibility” of customer networks across New Zealand.
“You can’t do that if you’re just managing other providers like Vodafone and Spark on behalf of your clients,” he added.
“Datagate also shows us how a client is using, or not using, every phone line and data package. That information enables us to make recommendations that save clients money. Datagate is key to offering a high quality, repeatable, well priced service.”
In addition, Bell said Datagate allows the business to provide mobile and fixed line services, via Spark Wholesale and Datagate.
“We simply buy wholesale data and minutes, sell on an agreed plan and add value for the client,” he explained.
Specifically, the new solution provides detailed reporting, targeting key Dimension Data customers across government departments, councils and large corporates.
“They require a breakdown of telco and data costs into different cost centres, and analysis of how they are using the services,” Bell added.
Terms of the partnership will see Datagate “manage every aspect” of reporting, including taking the bulk wholesale minutes the company buys from Spark Wholesale, before then apportioning them to the individual Dimension Data-branded call plans sold to customers.
Furthermore, Datagate also checks and reports on all of the phone lines and usage for each call plan.
“We use Datagate to give our government, council and large corporate clients a full analysis of how they are using telco and data services,” Bell added.
Looking ahead, Bell said the launch of the new services means Dimension Data can now compete for RFPs that require a single provider for all ICT services.
As a result, the business is planning to expand its use of Datagate to other services, including allowing customer access to usage information via an online portal.