Menu
​Spark finally severs troublesome Yahoo ties

​Spark finally severs troublesome Yahoo ties

Telco brings over 800,000 email accounts home with SMX partnership.

Spark has completed the process of migrating its Xtra email service to New Zealand-owned email platform provider SMX, ending a problematic Yahoo partnership that spanned a decade.

Since striking a deal with the tech giant in 2007, Spark’s email platform has been plagued with issues, specifically around security and performance.

In severing ties however, over 800,000 Xtra email accounts are up and running on the new email platform, provided by SMX.

“We’re really happy to be celebrating this milestone, we’re officially off the Yahoo platform and Xtra Mail is now hosted at home here in New Zealand,” Spark CEO of home mobile and business Jason Paris said.

“From an overall perspective, the migration project went well. We’ve moved more than 800,000 email accounts containing 1.4 billion messages, safely and securely, in the timeline we originally committed to. This has been one of the biggest IT migration projects in New Zealand’s history.”

During the process, Paris said 12 per cent of Xtra customers contacted Spark during the migration with a query about email, with “nearly all” customer issues resolved during first contact with the company.

“While we know a small percentage of customers experienced issues both on the Yahoo side and due to migration activities, the large majority of customers had a seamless experience as we migrated their email to the new platform. 9 out of 10 customers* had a smooth transition,” Paris added.

Six months since Spark announced the move away from Yahoo, Paris said the telco went through three phases of work to move accounts across.

From September to November, the focus was on gaining permission from customers to bring their data across with the project team preparing for migration during December and January.

Then from February to April, SMX ran the actual migration process, which ended with customers having their email set up in the new, New Zealand-based mail system.

“The migration did have some challenges, particularly when dealing with Yahoo,” Paris explained.

“It’s great to complete the transition away from an email provider who’s been dealing with big issues on a global basis, and has kept us very much at arm’s length, to an email partner here in New Zealand that operates with real transparency.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags emailYahooSMXxtraspark

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments