Microsoft begins denying updates to some Windows 7 users

Microsoft begins denying updates to some Windows 7 users

But the no-support-on-new-silicon dragnet sweeps up innocent PCs, too, as false-positive reports mount



Microsoft this week began blocking Windows 7 and 8.1 PCs equipped with the very newest processors from receiving security updates, making good on a policy it announced but did not implement last year.

But the company also refused to provide security fixes to Windows 7 systems that were powered by AMD's "Carrizo" CPUs, an architecture that was supposed to continue receiving patches.

The decree that led to the update bans, whether allowable or not under Microsoft's new policy, was revealed in January 2016, when the company said making Windows 7 and Windows 8.1 run on the latest processors was "challenging."

Microsoft then ruled that Windows 10 would be the only supported edition on seventh-generation and later CPUs and simultaneously dictated a substantial shortening of support of both editions.

The biggest impact was on Windows 7, because it had become the standard in enterprises -- Microsoft's most valued customers -- with deployment shares far north of 50%.

According to Microsoft, Windows 7 was to be fully supported on sixth-generation processors -- Intel's were dubbed "Skylake," AMD's included Carrizo -- until July 17, 2017. At that point, some Skylake-equipped PCs would continue to receive some security updates; other such PCs would get nothing.

Microsoft later walked back the cut-off, first by extending the end-of-support date to July 2018, then by repudiating the sixth-generation proclamation for those systems on a we'll-support-them list. The last move -- which took place in August -- meant that in most instances only seventh-generation and later processors from AMD and Intel were on Windows 7's and 8.1's no-go catalog.

Even so, Microsoft on Wednesday acknowledged that it had blocked updates from reaching machines equipped with AMD's Carrizo processor, then promised to correct the snafu.

"Microsoft intends to continue to support Windows 7 and Windows 8.1 with this processor and plans to address the issue causing the message in a future update," said Edison Pus, identified as a Microsoft representative, on the company's support forum. Pus did not specify when the update to the update would appear.

A shorter version of that message was also added to the "Known issues" section of the Windows 7 and 8.1 monthly roll-up and security-only updates.

Because the update ban cannot be reversed by users, they must wait until Microsoft issues a correction. During the interim, their PCs will be vulnerable to exploitation of the vulnerabilities Microsoft patched on Tuesday.

Other users also encountered the update injunction, but in those cases the messages were deliberate. "Windows 7 keeps giving a warning that my Intel Core i7 (7700k) processor is not supported," reported someone tagged as DenverBraganaza, in a message posted Tuesday to Microsoft's support forum.

That CPU is one from Intel's seventh-generation architecture, codenamed "Kaby Lake," and thus is on Microsoft's no-no list for Windows 7 and 8.1.

Others, however, said that their PCs had been barred from this month's updates -- and future updates -- even though the processors are not seventh-generation, raising the issue of false positives from whatever test or diagnostic Microsoft used to determine whether to block the machine.

One false positive report came from a user whose machine ran an Intel processor introduced around the same time as Windows 7, and had been refused April's update for the OS.

That report, along with at least one other, were posted on, a site operated by Woody Leonard, a Windows patch expert who writes for Infoworld. (Like Computerworld, Infoworld is an IDG publication.)

Microsoft did not immediately reply to a request for confirmation that it has officially begun enforcing the stop-support policy.

MSFT no patches for you window Microsoft

This is the 'no-patches-for-you' pop-up that some users of Windows 7 and 8.1 have seen this week as Microsoft denied them security updates because their PCs were powered by the newest processors.

Follow Us

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MicrosoftDaily Briefing



Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments