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​Channel “works around the clock” to complete mass IRD migration over Waitangi weekend

​Channel “works around the clock” to complete mass IRD migration over Waitangi weekend

Rivals combine for almost 100-hours over Waitangi weekend to install new GST platform.

The Inland Revenue has revealed the numbers behind its huge technology transfer, highlighting the work of the channel in migrating to its new GST system over Waitangi weekend.

More than 17,300 customers have successfully used the new system since it went live on February 6, with over 5,500 GST returns successfully processed and new GST registrations coming through also.

Specifically, around 240 people from the Inland Revenue and 23 other organisations "worked around the clock" for almost 100-hours over Waitangi weekend to install the new GST platform.

In that time 8.5 million customer records had to be verified and migrated to the new system, representing $80 billion of payments history and $32 billion of disbursements.

Central to the migration was Datacom, Spark, Vodafone, Accenture, Deloitte, Hewlett Packard Enterprise, Xero, MYOB and Unisys, alongside the work of ASB Bank, Westpac Bank, FAST Enterprise, TIMG, Genesys and Assurity.

Inland Revenue Deputy Commissioner Transformation, Greg James, said the scale of the effort was “extraordinary” and it was “absolutely vital” that it was successful.

“There were some minor hiccups of the kind that you can get with any technical change,” James said.

“But it was a huge success and gives us real confidence for the coming stages of Inland Revenue’s transformation. More importantly, it’s a major step in making things simpler and easier for our customers.”

James said more than 350 tasks were completed including migrating and verifying 880,000 GST accounts.

As a result, on February 7, the system could handle 115,000 logins to its online services (myIR) including 17,300 logins to the new GST functionality.

In addition, the revamped platform processed 5,535 GST returns via its new online GST service the next day, while completing 48 new GST registrations through its new online GST Service.

Delving deeper, the migration allowed the handle of 2920 staff logging into the new system within 24 hours, alongside the processing of 7,100 NZBN company record updates automatically.

Under the banner of My GST, the new system allows Kiwis to pay GST when filing a return without having to log out of myIR.

Furthermore, the new system allows users to make GST payments by direct debit, or by using Visa or MasterCard credit or debit card, while also providing a platform capable of setting up email and test message reminders to avoid late penalties.


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