Menu
​Analytics partners preferred as IRD rolls out $25 million ICT system

​Analytics partners preferred as IRD rolls out $25 million ICT system

Inland Revenue prepares to roll out $25 million information knowledge management system.

Inland Revenue has signed a deal with New Zealand company TEAM Asparona to provide the first stage of a new multi-million dollar information knowledge management system.

TEAM Asparona, a partnership between TEAM Informatics and DeloitteAsparona, won the contract ahead of other competitive bids, and is tasked with the initial design of a content management system for the project.

Deputy Commissioner Transformation, Greg James, said the new information knowledge management system will cost up to $25 million and is an “important component” of Inland Revenue’s transformation programme.

The 10-year investment includes all required software, hardware and services.

“Our transformation is all about being focussed on the customer and being smarter in the way we use information,” James said.

“We’re confident that TEAM Asparona will design a solution that meets our objectives and has the flow on effect of simplifying tax for customers.”

According to James, the new system will “significantly improve” the quality, accuracy and consistency of information.

“Automated workflows will save effort and speed up the time it takes Inland Revenue to respond to customers,” he explained.

James said a “huge amount of information” is gathered by the department and this new system will “radically change” the way staff use it.

“We’re confident that TEAM Asparona will work with us to design a system that will take Inland Revenue to higher levels of innovation and customer service and we’re pleased to have them on board,” he added.

Meanwhile, in the latest round of tenders, James said Inland Revenue is “actively seeking proposals” from providers to establish a panel which can supply advanced analytics products and services.

“We want to develop processes and solutions to better understand our customers and to predict future trends, since better use of information and analytics is a key objective of our transformation,” James said.

“The analytics tools we use need to become an everyday part of doing business and must be accessible to all staff and not just the specialists.

“If there are local businesses to help us achieve this, then that would be superb.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Inland Revenue

Events

Why experience is the new battleground for partners

Join us for an exclusive webinar, in association with Hewlett Packard Enterprise and Technology Services Industry Association (TSIA) and learn about the latest industry insights and how technology services continue to evolve to deliver differentiated value, and how partners can be successful in 2021 and beyond.

Featured

Slideshows

Channel kicks 2021 into gear as After Hours returns to Auckland

Channel kicks 2021 into gear as After Hours returns to Auckland

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Pantry at Park Hyatt in Auckland to kick-start 2021.

Channel kicks 2021 into gear as After Hours returns to Auckland
The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Show Comments