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​How Datacom built one of the world’s best intranet sites

​How Datacom built one of the world’s best intranet sites

ICT provider uses Microsoft technology to build leading private network for Tourism New Zealand.

Tourism New Zealand’s staff intranet has been named as one of the top ten in the world, following a complete redesign carried out by Datacom.

Placing the private network alongside global giants such as IBM, international user experience firm, Nielsen Norman Group, recently recognised Tourism New Zealand as the only Australasian winner.

Built with Microsoft technology, the redesign included moving the site to the Office 365 and SharePoint online platform.

In working with Datacom following an RFP process to design and deliver the network, the new site replaced one built in 2001 that had limited functionality and was not mobile friendly.

Today however, the new site uses responsive design which delivers content to staff on any device, including Yammer integration which allows users to communicate and share information with each other.

“We have staff based around the globe and staff who travel internationally working from mobile devices so it’s really important as an organisation to keep our people informed and connected to our global whanau,” Tourism New Zealand, general manager of corporate affairs, Deborah Gray, said.

“The intranet, was redesigned with these principles in mind so it’s great to see the site being recognised for being accessible and easy to use.

“The site was also praised for its use of plain English and social interactive features. We made sure to integrate the ability for staff to post photos and have conversations, it’s been really successful in helping staff engage with each other and share information.”

According to Nielsen Norman Group, Tourism New Zealand’s site has a “clean design, rewritten content, and well-integrated social features”, which turned the network into an “essential tool for communication and collaboration, regardless of location or device”.

After taking around six months to complete, Gray said the redesign also included removing unused or old content, alongside making the site more visual.

“We have a number of staff who speak a range of languages so it was really important that the site’s content spoke to everyone,” she explained.

“We also improved the navigation and search function so content was easier to find.”

Gray said the site is “well used” by the organisation’s 160 staff, containing information and news that is accessed on a daily basis with usage increasing significantly since the new site was launched.

“It’s been really good to see staff generated content on the site take off, giving staff the ability to comment on content and ask questions,” she added.

“Tourism New Zealand is tasked with telling the New Zealand story to the world to encourage people to visit.

“Storytelling is at the heart of what we do and our intranet now supports this by allowing staff to participate and encouraging them to share.


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