Menu
Samsung: "Very soon we will be sharing root cause report on Note7"

Samsung: "Very soon we will be sharing root cause report on Note7"

Samsung Electronics America President gets right to the Note7 point during CES 2017 talk

Samsung Electronics America President and COO Tim Baxter didn't mess around during the company's press event at CES 2017 in Las Vegas this week: He addressed the company's tough 2016 and fiery Note7 phablet debacle right away.

Baxter began: "As you know, this year was a challenging year for Samsung. Some of you were directly impacted and certainly many saw the media coverage, especially about the Note7. We continue our intensive efforts internally, and with third-party experts, to understand what happened and to make sure it doesn't happen again. And very soon, we will be sharing the root cause report on the Note7." (See Baxter's talk in the video below at about the 33-minute mark.)

Samsung has previously issued apologies regarding the Note7, which overheated and even burst into flames due to a lithium ion battery problem.

Samsung did not say exactly when the report about its ill-fated Android smartphone would be revealed, but it is believed to have been completed and could be issued as soon as this month so that the company can put the Note7 behind it.

MORE: Our interactive timeline of Samsung's phenomenal Note7 phablet flame-out

Baxter in his CES talk moved on to tout Samsung's market share growth in the United States in everything from TVs to wearables to, yes, phablets.

The company mainly used CES to make numerous announcements, including a partnership with Under Armour regarding fitness apps, new Chromebooks developed with Google, and a new gaming notebook called Odyssey.

MORE on the Hottest Products Being Introduced at CES 2017


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags samsung

Brand Post

How to become the best IT MSP

This article provides guidance for managed service providers (MSPs) that want to grow their business. It is also useful for any IT service provider looking to move from the break-fix model to managed IT services.

Featured

Slideshows

Reseller News Platinum Club celebrates leading partners in 2019

Reseller News Platinum Club celebrates leading partners in 2019

The leading players of the New Zealand channel came together to celebrate a year of achievement at the annual Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months.

Reseller News Platinum Club celebrates leading partners in 2019
Reseller News hosts alumnae breakfast for Women in ICT Awards

Reseller News hosts alumnae breakfast for Women in ICT Awards

Reseller News hosted its second annual alumnae breakfast for the Women in ICT Awards in New Zealand, designed to showcase the leading female leaders in the industry. Held at The Cordis in Auckland, attendees came together to hear inspiring keynotes and panel discussions, alongside high-level networking among peers. Photos by Gino Demeer.

Reseller News hosts alumnae breakfast for Women in ICT Awards
Reseller News Innovation Awards 2019: meet the winners

Reseller News Innovation Awards 2019: meet the winners

Reseller News honoured the standout players of the New Zealand channel in front of more than 480 technology leaders in Auckland on 23 October, recognising the achievements of top partners, emerging entrants and innovative start-ups.

Reseller News Innovation Awards 2019: meet the winners
Show Comments