Menu
​Telcos offer $100 credit to disgruntled Kiwis following Samsung calamity

​Telcos offer $100 credit to disgruntled Kiwis following Samsung calamity

Spark and Vodafone are offering $100 credit to customers in New Zealand, following plans to return and replace Samsung Galaxy Note7 devices.

Spark and Vodafone are offering $100 credit to customers in New Zealand, following plans to return and replace Samsung Galaxy Note7 devices.

A matter of days after Samsung announced its intention to discontinue its flagship device, the country’s leading telcos are attempting to help make amends through a gift card offer.

Spark, together with Samsung, is posting customers a $100 gift card following the return of their Note7 device to a Spark store - the gift card is not restricted to Spark stores and can be spent on whatever the customer decides.

“We’re hugely grateful for our customers’ patience throughout this process and we hope this gift, which they can use in whatever way they like, will go a little way toward showing how much we’ve valued their cooperation,” Spark’s CEO of Home, Mobile and Business, Jason Paris, said.

“We’ve been communicating directly with each of our Note7 customers throughout this process, so this is a way of completing the exchange on a good note.”

Paris said that customers who have already returned their Note7 devices, and those who swapped their first Note7 for another device, will also receive a $100 gift card.

“The gift will be posted to any customer of ours who has or will return their Note7,” he added. “Whether in the first recall or the current one.”

Paris said Spark Note7 customers who return devices are entitled to a full refund of the amount they have paid for the Note7.

According to the telco, this includes the option to swap for another device, receive the refund as a Spark account credit, or receive the refund into their bank account.

Meanwhile Vodafone, also in partnership with Samsung, has also revealed that Note7 customers will be issued with a $100 credit to compensate them for the stress and inconvenience of having to replace and/or return their device.

Vodafone said customers who have already returned their Note 7 will be issued with the account credit almost immediately, but customers who are yet to return their device will have the credit applied to their account following the return of the device.

“We know that the requirement to return the Note 7 has been a major inconvenience for many of our customers,” Vodafone Consumer Director, Matt Williams, added.

“To thank all of our customers for responding so quickly, and to compensate them for the hassle and stress, we are working with Samsung to provide a $100 credit.

“We really appreciate how understanding our customers have been to this situation and want to say thank you.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Vodafonesamsungspark

Events

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments