Menu
AT&T, T-Mobile stop replacing Samsung Galaxy Note7s after more fire reports

AT&T, T-Mobile stop replacing Samsung Galaxy Note7s after more fire reports

Reports of problems with replacement Galaxy Note7 smartphones are on the increase

AT&T and T-Mobile have stopped exchanges of Samsung Galaxy Note7 smartphones that were aimed to solve an issue of overheating batteries in the previous version, following reports that the new phones have also been involved in incidents of overheating and even explosions.

Samsung has said it is investigating the issue and will share findings as soon as possible.

“Based on recent reports, we’re no longer exchanging new Note7s at this time, pending further investigation of these reported incidents,” AT&T spokesman Fletcher Cook wrote in an emailed statement Sunday.

“We still encourage customers with a recalled Note7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice,” he added.

T-Mobile also said Sunday it is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices. “Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory,” the mobile operator said in a statement on Sunday.

Under an official program announced last month by the U.S. Consumer Product Safety Commission, about 1 million Note7 smartphones sold in the U.S. by Samsung before Sept. 15 were recalled following concerns about faulty lithium-ion batteries in the devices, which could overheat and even explode. 

As part of the agreement with CPSC, customers could return the phones to Samsung for a refund, or exchange it for a new Note7 device, in which the battery issues had been resolved. The company also announced an exchange of the Note7 with Samsung’s Galaxy S7 or Galaxy S7 edge devices, and replacement of any Note7 specific accessories, with a refund of the price difference between devices.

The number of reports of replacement Note7 devices that have overheated or exploded has gone up to seven, and included a Note7 that caught fire on a Southwest Airlines flight, Ars Technica reported Sunday.

On Friday, Samsung said it "understands the concern" its carriers and consumers must be feeling after recent reports raised questions about its newly released replacement Note7 devices. It said it would work with the CPSC to address the situation if a safety issue is found.


Follow Us

Join the newsletter!

Or
Error: Please check your email address.

Featured

Slideshows

Bumper channel crowd kicks off first After Hours of 2018

Bumper channel crowd kicks off first After Hours of 2018

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Jefferson in Auckland to kick-start 2018. Photos by Gino Demeer.

Bumper channel crowd kicks off first After Hours of 2018
Looking back at the top 15 M&A deals in NZ during 2017

Looking back at the top 15 M&A deals in NZ during 2017

In 2017, merger and acquisitions fever reached new heights in New Zealand, with a host of big name deals dominating the headlines. Reseller News recaps the most important transactions of the Kiwi channel during the past 12 months.

Looking back at the top 15 M&A deals in NZ during 2017
Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Show Comments