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​Why BlackBerry crashed and burned in hardware

​Why BlackBerry crashed and burned in hardware

Exit is the best decision for struggling vendor.

John Chen - CEO, BlackBerry

John Chen - CEO, BlackBerry

Once one of the leading smartphone manufacturers in the world, BlackBerry has exited hardware as its smartphone business turns sour.

Fresh from announcing in its quarterly results that it would “end all internal hardware development”, the vendor will instead license its brand and software, starting with a partnership with Indonesian firm BB Merah Putih.

Unsurprisingly, this action comes after years of losses for its hardware business and gives BlackBerry a chance to survive as a pure software and services company.

“Exit is the best decision for BlackBerry,” Ovum research analyst, Daniel Gleeson, said.

“This long-expected announcement is the culmination of CEO John Chen’s desire to transform BlackBerry from a hardware-focused company into a software and services company.”

For Gleeson, this strategic decision is fully backed up by the data, with BlackBerry on course to ship just over two million devices in 2016, giving it approximately 0.1 per cent market share, following several years of losses within its handsets unit.

“BlackBerry’s stronghold in the enterprise sector suffered as Apple, Google, and Samsung invested heavily in improving the security features of their smartphones,” Gleeson said.

“Microsoft also applied pressure to BlackBerry in enterprise, but it too is exiting the hardware business.

“BlackBerry’s decline in enterprise has as much to do with its decline in the consumer markets as any other factor, as its handsets were simply seen as less desirable by many executives.

“As soon as Android and iOS reached an acceptable level of security, many firms were more than eager to jump ship.”

Gleeson believes BlackBerry failed to maintain its early momentum in the smartphone space as touchscreen smartphones outsold its keyboard smartphones.

“And with its touchscreen OS, BlackBerry 10, debuting in 2013 when Android and iOS were entrenched as the two leading smartphone operating systems, it has never recovered its presence in the consumer market,” he explained.

“This shows the punishing nature of the fast-moving smartphone market.

“With a growing reliance on reference designs for Android manufacturers, being left behind is a small risk now, but it limits the potential innovation a manufacturer might use to stand out in the market.”

BlackBerry’s struggles come after a year of various initiatives aimed at trying to save the vendor’s handset business.

In October 2015, BlackBerry launched its first Android-powered device, the Priv with the company’s second Android handset, the DTEK 50, launched in August and was manufactured by Chinese company TCL rather than by BlackBerry itself.

“Neither of these approaches enabled BlackBerry to find any profitability in its hardware unit,” Gleeson added.

“BlackBerry’s slow adoption of Android likely put off any would-be acquisitions, but there were indications that the Canadian government may have blocked any acquisition of BlackBerry by a Chinese firm on national security grounds.”

BlackBerry is the latest former smartphone leader to call time on its participation in the increasingly commoditised market with Motorola selling itself to Google in 2011, before being sold on to Lenovo in 2014.

Meanwhile, Nokia’s handset business was sold to Microsoft in 2014 and this has since been broken up and sold on again.

“Several other handset brands, such as HTC and Sony, are struggling to achieve any profitability, and it is only a matter of time before these companies also give up on smartphones,” Gleeson added.


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