Menu
SwiftKey's typing predictions may have leaked users' emails

SwiftKey's typing predictions may have leaked users' emails

The company has suspended a syncing feature as it fixes the problem

SwiftKey, a popular keyboard app, has suspended a syncing feature that may have leaked users’ emails to strangers.

The problem has been popping up through the app’s prediction bar. A few users on Reddit have noticed that it’s been offering strange suggestions -- including emails they’ve never seen and foreign language terms they’ve never used.

“And now, I'm getting someone else's German predictions,” wrote one user, who recently rooted a Samsung Galaxy S6 phone. “I have never typed German in my entire life.”

The problem might be related to how SwiftKey collects data on the words and phrases users type. That data is then analyzed and used to predict the customer’s typing habits, including what emails they tend to enter -- only in this case those predictions are possibly being shared to others.  

“I just went to the Gmail login ID field and I saw someone else's email as a suggestion,” wrote another Reddit user, who noticed the problem after factory resetting a Samsung Galaxy Note 4 phone.

The problem hasn't affected most users, SwiftKey said in a blog post on Friday. But to fix the problem, it has been removing email predictions from the app. 

The company has also turned off the app’s cloud sync service. This allowed users to share their typing habits across SwiftKey apps installed on different devices.

Microsoft, which bought the app earlier this year, hasn’t said when the cloud syncing feature might return.

SwiftKey has said it doesn’t collect any password or credit card data when users type.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments