Menu
Fire concerns prompt HP recall of notebook batteries

Fire concerns prompt HP recall of notebook batteries

Hardware vendor issues global alert following safety concerns.

HP has announced a worldwide recall and replacement program for certain notebook computer batteries, due to potential fire risk issues.

According to the hardware vendor, the affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support.

Consequently, the company is recalling the affected products in cooperation with various government regulatory agencies across the world, Australia and New Zealand included.

“These batteries have the potential to overheat, posing a fire and burn hazard to customers,” a company statement read.

“Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately.

“Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.”

Going forward, HP said it is “proactively notifying customers” of the recall, and will provide a replacement battery for each verified, eligible battery, at no cost.

For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.

For more information visit the HP Battery Recall website


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags HPnotebook

Featured

Slideshows

Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP honoured leading partners across the channel at the Partner Awards 2017 in New Zealand, recognising excellence across the entire print and personal systems portfolio.

Meet the top performing HP partners in NZ
Tech industry comes together as Lexel celebrates turning 30

Tech industry comes together as Lexel celebrates turning 30

Leading figures within the technology industry across New Zealand came together to celebrate 30 years of success for Lexel Systems, at a milestone birthday occasion at St Matthews in the City.​

Tech industry comes together as Lexel celebrates turning 30
HP re-imagines education through Auckland event launch

HP re-imagines education through Auckland event launch

HP New Zealand held an inaugural Evolve Education event at Aotea Centre in Auckland, welcoming over 70 principals, teachers and education experts to explore ways of shaping and enhancing learning using technology.

HP re-imagines education through Auckland event launch
Show Comments