Menu
Fire concerns prompt HP recall of notebook batteries

Fire concerns prompt HP recall of notebook batteries

Hardware vendor issues global alert following safety concerns.

HP has announced a worldwide recall and replacement program for certain notebook computer batteries, due to potential fire risk issues.

According to the hardware vendor, the affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support.

Consequently, the company is recalling the affected products in cooperation with various government regulatory agencies across the world, Australia and New Zealand included.

“These batteries have the potential to overheat, posing a fire and burn hazard to customers,” a company statement read.

“Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately.

“Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.”

Going forward, HP said it is “proactively notifying customers” of the recall, and will provide a replacement battery for each verified, eligible battery, at no cost.

For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.

For more information visit the HP Battery Recall website


Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags HPnotebook

Featured

Slideshows

Tight lines as Hooked on Lenovo catches up at Great Barrier Island

Tight lines as Hooked on Lenovo catches up at Great Barrier Island

​Ingram Micro’s Hooked on Lenovo incentive programme recently rewarded 28 of New Zealand's top performing resellers with a full-on fishing trip at Great Barrier Island for the third year​ in a row.

Tight lines as Hooked on Lenovo catches up at Great Barrier Island
Inside the AWS Summit in Sydney

Inside the AWS Summit in Sydney

As the dust settles on the 2017 AWS Summit in Sydney, ARN looks back an action packed two-day event, covering global keynote presentations, 80 breakout sessions on the latest technology solutions, and channel focused tracks involving local cloud stories and insights.

Inside the AWS Summit in Sydney
Channel tees off on the North Shore as Ingram Micro hosts annual Cure Kids Charity golf day

Channel tees off on the North Shore as Ingram Micro hosts annual Cure Kids Charity golf day

Ingram Micro hosted its third annual Cure Kids Charity Golf Tournament at the North Shore Golf Club in Auckland. In total, 131 resellers, vendors and Ingram Micro suppliers enjoyed a round of golf consisting of challenges on each of the 18 sponsored holes, with Team Philips taking out the top honours.

Channel tees off on the North Shore as Ingram Micro hosts annual Cure Kids Charity golf day
Show Comments