Menu
Fire concerns prompt HP recall of notebook batteries

Fire concerns prompt HP recall of notebook batteries

Hardware vendor issues global alert following safety concerns.

HP has announced a worldwide recall and replacement program for certain notebook computer batteries, due to potential fire risk issues.

According to the hardware vendor, the affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support.

Consequently, the company is recalling the affected products in cooperation with various government regulatory agencies across the world, Australia and New Zealand included.

“These batteries have the potential to overheat, posing a fire and burn hazard to customers,” a company statement read.

“Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately.

“Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.”

Going forward, HP said it is “proactively notifying customers” of the recall, and will provide a replacement battery for each verified, eligible battery, at no cost.

For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.

For more information visit the HP Battery Recall website


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HPnotebook

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments