Menu
Salesforce outage continues in some parts of the US

Salesforce outage continues in some parts of the US

CEO Marc Benioff took to Twitter to apologize to users

Salesforce.com was having an outage in some locations on Tuesday, prompting the company’s CEO to apologize to users on Twitter.

The cloud applications company said on its website that the over 12 hours disruption was the result of a database failure on the NA14 instance, which introduced a file integrity issue in the NA14 database.

The outage had not been apparently resolved by late evening.

Salesforce customers are grouped together in instances, which typically consist of servers and other infrastructure that provide the company's service to a set of the company’s customers.The NA14 instance is in North America by most accounts.

The database failure happened after “a successful site switch” of the NA14 instance “to resolve a service disruption that occurred between 00:47 to 02:39 UTC on May 10, 2016 due to a failure in the power distribution in the primary data center,” the company said.

Later on Tuesday, Salesforce continued to report that users were still unable to access the service. It said it did not believe “at this point” that it would be able to repair the file integrity issue. Instead, it had shifted its focus to recovering from a prior backup, which had not been affected by the file integrity issues.

A Salesforce spokeswoman did not comment on the outage and the locations affected, referring to trust.salesforce.com for updates on the system status.

Reports suggest that many parts of the U.S. were affected, with a number of users complaining on Twitter.

CEO Marc Benioff said in Twitter messages that he was sorry for the service disruption on NA14, and asked people to email him so that the company could call them. His stepping in was appreciated by some users.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Featured

Slideshows

The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments