Menu
Sales reps can now tap Salesforce's predictive CRM smarts in Outlook

Sales reps can now tap Salesforce's predictive CRM smarts in Outlook

Sales Cloud users can now use SalesforceIQ Inbox from Outlook or Gmail

Almost exactly a year ago Salesforce launched an app that brings CRM data into Microsoft's Outlook email software, and on Thursday it made a like-minded move with its SalesforceIQ Inbox product for what it calls "relationship intelligence."

Already available for Gmail, SalesforceIQ Inbox aims to give sales representatives access to SalesforceIQ's predictive technology right from their email inbox, allowing them to connect email, Salesforce CRM and customer social data more easily. Arising from the company's $390 million RelateIQ acquisition in 2014, SalesforceIQ surfaces and analyzes information relevant to customer relationships from email, calendars and more. From there, it seeks out predictive patterns and proactively recommends actions.

Now, SalesforceIQ Inbox for Outlook brings those capabilities to Microsoft's popular software, which is used by the vast majority of Sales Cloud users, Salesforce said. By streamlining tedious chores like updating customer relationship management (CRM) data, scheduling meetings and answering emails, the tool can make sales reps more productive, said Steve Loughlin, CEO of SalesforceIQ.

The new integration is part of an ongoing strategic partnership between Salesforce and Microsoft. Other joint solutions from the two companies include Files Connect integration with SharePoint, OneDrive for Business and Skype for Business Integration with Salesforce Lightning Experience.

SalesforceIQ Inbox for Outlook is now generally available to Sales Cloud users. Pricing is $25 per user per month.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MicrosoftSalesforce.com

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments