ANZ Bank has appointed Maile Carnegie to the role of Group Executive Digital Banking reporting to Chief Executive Officer Shayne Elliott.
Carnegie joins ANZ from Google where she has been Managing Director Australia and New Zealand since 2013.
At ANZ, Maile will lead the strategic development and delivery of a digital experience for the bank’s eight million retail, commercial and institutional customers, as well as for its staff.
“Digital banking is at the heart of our strategy to create a superior experience for our customers and our people,” Elliott says.
“We have a great digital foundation with applications such as GoMoney and FastPay and the recent redevelopment of anz.com.
“Maile’s appointment recognises that digital is central to driving revenue growth and to successfully competing in a changing and disrupted environment where technology and brand are key sources of differentiation.”
Elliott says part of Maile’s role will also be to shift the company’s thinking and champion a “group-wide innovation culture” at ANZ based on developing and attracting service-focused, technology-literate, innovative and experimental people and teams.
For Elliott, this includes being the sponsor of a new Digital Business Transformation Leadership Program created jointly by ANZ and the Massachusetts Institute of Technology.
“I am incredibly pleased to have Maile join us,” he adds.
“Her experience at Google, her track record in building brands and business in Australia and in Asia, and her leadership skills make her uniquely qualified to lead ANZ’s digital transformation.”
Maile will be based in Sydney and will commence with ANZ in July 2016.