Menu
​UPDATED: Vodafone under the pump as Kiwis wake up without internet

​UPDATED: Vodafone under the pump as Kiwis wake up without internet

“Some Vodafone customers are currently experiencing problems with mobile broadband connections and are unable to browse the internet."

New Zealanders throughout the country have woken up to no internet this morning, as Vodafone battles to fix problems on its fixed and mobile networks.

Vodafone customers in both the North and South Island - including Auckland, Christchurch and Dunedin - took to social media to air their frustrations, with the telco insisting the issue is of the “highest priority.”

“Some Vodafone customers are currently experiencing problems with mobile broadband connections and are unable to browse the internet,” an emailed company statement read.

“This matter is impacting some people at various locations across New Zealand.”

Vodafone says it was first alerted to the issue at 4am this morning, with problems seen on both the fixed and mobile networks.

“Our teams started work immediately to assess the impact and return services to normal,” the statement added.

“We are confident that the issue has been resolved for fixed network customers. We are still working on the mobile broadband and aim to have affected customers returned to normal service as quickly as possible.”

The telco says that as soon as the impact of the outage was evaluated and escalated within Vodafone, an automatic message was put in place at the company’s contact centres to advise customers.

“This message will be updated periodically,” the company added.

“A notification for customers has also been placed on Vodafone Community and posted to social media.”

Vodafone says the next update will be issued at 11:00 am, or sooner as the issue is resolved.

Updated: At 11:00am Vodafone advised customers impacted by a loss of mobile internet connection, that the issue has been resolved.

"Access to the internet and the use of apps on mobile devices should have returned to normal operation for these customers," a statement read.

"We apologise for any inconvenience this has caused to our customers. This information will be updated shortly across our Vodafone contact centres, Vodafone Community and posted to social media."


Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Vodafonemobileinternet

Featured

Slideshows

Tight lines as Hooked on Lenovo catches up at Great Barrier Island

Tight lines as Hooked on Lenovo catches up at Great Barrier Island

​Ingram Micro’s Hooked on Lenovo incentive programme recently rewarded 28 of New Zealand's top performing resellers with a full-on fishing trip at Great Barrier Island for the third year​ in a row.

Tight lines as Hooked on Lenovo catches up at Great Barrier Island
Inside the AWS Summit in Sydney

Inside the AWS Summit in Sydney

As the dust settles on the 2017 AWS Summit in Sydney, ARN looks back an action packed two-day event, covering global keynote presentations, 80 breakout sessions on the latest technology solutions, and channel focused tracks involving local cloud stories and insights.

Inside the AWS Summit in Sydney
Channel tees off on the North Shore as Ingram Micro hosts annual Cure Kids Charity golf day

Channel tees off on the North Shore as Ingram Micro hosts annual Cure Kids Charity golf day

Ingram Micro hosted its third annual Cure Kids Charity Golf Tournament at the North Shore Golf Club in Auckland. In total, 131 resellers, vendors and Ingram Micro suppliers enjoyed a round of golf consisting of challenges on each of the 18 sponsored holes, with Team Philips taking out the top honours.

Channel tees off on the North Shore as Ingram Micro hosts annual Cure Kids Charity golf day
Show Comments