Menu
​Cogent cloud on board as Aspect Software reveals new NZ reseller deal

​Cogent cloud on board as Aspect Software reveals new NZ reseller deal

“We’re excited to bring our first cloud contact centre solution to market."

Cloud provider Aspect Software has signed a channel partner and reseller agreement with Cogent Limited in New Zealand, launching the company’s first cloud contact centre solution in the process.

The new agreement will see Cogent become Aspect’s first cloud deployment partner, and Aspect’s official reseller of cloud solutions in New Zealand.

In operating as a New Zealand-based provider of unified communications and networking solutions, under the agreement, Cogent is launching Cogent Engage, powered by Aspect, a pure cloud, omni-channel contact centre solution.

According to both parties, the solutions provides IVR or mobile self-service, inbound and outbound voice, email, SMS, chat and even video interactions.

“We’re excited to bring our first cloud contact centre solution to market,” says Ray Noonan, CEO, Cogent.

“We have a long history of specialising in enterprise telephony and we were looking for a cloud-based contact centre solution to bring to market.

“Partnering with Aspect Software who is recognised in Gartner’s Magic Quadrant provides that entry.”

Noonan says Aspect Software provides its customers with a pure cloud solution that is rapidly deployable, eliminating the need for complex on-site infrastructure.

“Customers are increasingly looking for solutions that scale with their businesses, streamlining their processes and lowering their overall costs, while increasing customer satisfaction and retention,” he adds.

Aspect Software Managing Director of Australia and New Zealand, Kristen Pimpini says Cogent will taking the lead as the primary Aspect Software reseller in New Zealand.

“We are seeing an increasing demand of our products in the market and to ensure our commitment to deliver the highest services, we believe Cogent can do just that,” Pimpini adds.

“With over 25 years’ experience in the industry, Cogent will be driving all of Aspect’s products including our workforce optimisation solutions.”


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Cloudunified communicationsNetworkingAspect SoftwareCogent

Featured

Slideshows

The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments