New Zealand rental and hire company Jucy has joined forces with cloud-based process management software provider Promapp Solutions to support the organisation’s global expansion plans.
Established in 2002, the Kiwi-based company now operates a fleet of more than 3,000 vehicles in New Zealand, 700 vehicles in Australia and almost 300 in the US.
In addition, the company has its own campervan manufacturing division and offers travellers a suite of products, including hotel accommodation, cruising adventures and insurance services.
Rapid revenue growth in recent years has resulted in strong customer expansion and a corresponding increase in employee numbers, with many businesses processes subsequently being stored in various formats including physical operations manuals and basic Microsoft Word files.
“We are a marketing-led organisation and our goal is to become a global tourism player,” says Tim Alpe, CEO, Jucy Group.
‘As a result, we decided a couple of years ago to deploy a lean environment which would help the business by putting the focus on the key activities that will create value for our customers.
“The decision to deploy Promapp as the core platform for supporting lean principles will enable us to document processes and provide staff with consistent access to the same set of processes and knowledge whether they’re located in Cairns or Las Vegas.”
Alpe says that by being cloud-based, processes stored in Promapp can be viewed and updated in real time providing organisations with both business continuity and a platform for ongoing process improvement.
For Alpe, says mobile and tablet users will also benefit from being able to access content at their own moment of need while having access to processes via SharePoint will also “enhance knowledge management” across the business.
“With around 300 people in the Jucy business right now, we need global systems, policies and procedures in place.
“Promapp will enable us to streamline and report on operational aspects such as staff induction, ongoing training, and day-to-day operational issues such as vehicle pick-up and drop-off, accommodation bookings and insurance.
“Ultimately, Promapp will also provide everyone in the business from the Head of Technology to our newest customer service representative with a voice to provide feedback on processes on everything from car detailing to campervan manufacturing.
“It’s a game changer for our business and will support our growth strategy operating as we do in a booming, global tourism environment.”
Alpe says Promapp will be progressively deployed throughout Jucy’s global operations over the next 12 months.