Menu
​Local businesses demanding new value from managed services

​Local businesses demanding new value from managed services

“Organisations now expect cost savings and productivity to be par for the course."

While cost savings and productivity remain key factors in delivering managed services, local organisations on both sides of the Tasman are now demanding.

“Organisations now expect cost savings and productivity to be par for the course,” says Stephen McCarthy, senior business consultant, UXC Connect.

“There has been a shift in requirements and organisations are now looking for agile business services that support a business process and an outcome.

“If an organisation is deciding to digitise a service, which is becoming more prevalent with the availability of the cloud and the consumerisation of IT, the managed service needs do something for the business beyond just providing that service.”

Furthermore, McCarthy believes IT across Australia and New Zealand needs to make this happen quickly and not be a road block or run the risk of employees turning to shadow IT.

“The risks associated with this include being slow to market with business initiatives, which results in a loss of speed and agility and the potential security issues associated with shadow IT,” he adds.

When it comes to measuring managed services, McCarthy believes there has also been a shift.

“Traditional managed services measurement was around the service level agreements (SLAs) but this is now just part of the contract and needs to be delivered; it’s no longer a valid measurement,” he adds.

“Organisations are looking for new measures on the performance of services for the business, end users and customers to link it back to what it is actually bringing to the business.”

To achieve, McCarthy believes local organisations should first set up new service level agreements that measure what matters to the business.

In addition, McCarthy advises companies to manage the outcomes regardless of who is delivering it through strong partnerships with specialists and providers while also taking a holistic approach to managing the user experience, which includes monitoring not just the managed service but the technology they are accessing it on.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Managed ServicesUXC Connect

Featured

Slideshows

Tech industry comes out in force as Lancom turns 30

Tech industry comes out in force as Lancom turns 30

A host of leading vendors and customers came together to celebrate the birthday of Lancom Technology in New Zealand, as the technology provider turned 30.

Tech industry comes out in force as Lancom turns 30
The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Show Comments