Menu
​Enghouse Interactive locks in Ultrafast Fibre NZ communications deal

​Enghouse Interactive locks in Ultrafast Fibre NZ communications deal

Enghouse Interactive Communication Centre platform to manage customer interactions.

Ultrafast Fibre, a high speed internet services company, has chosen Enghouse Interactive as their communications and contact centre solution provider in New Zealand.

In a five-year deal, Enghouse Interactive, a parent company of Zeacom, and BayCom will provide a full suite of communications solutions to Ultrafast Fibre.

Terms of the deal will include Enghouse Interactive Communications Centre (EICC) as their multi-channel contact centre platform, complete with email queuing, call back and Touchpoint desktop - they will also be implementing NEC’s Univerge SV9500 IP telephony solution with full redundancy.

“We needed a reliable, carrier grade solution that could be implemented in a short timeframe,” says Richard Jeffares, Chief Operating Officer, Ultrafast Fibre.

“We spoke with BayCom and Enghouse, and they delivered on both counts. The EICC platform provides the intelligent team based routing we required, and fits perfectly with our Avalanche modules, to ensure constant up time.

“As an ultra-fast broadband network operator, that is essential for our customers’ experience.”

For Dean Hodgson, Manager Director Asia Pacific for Enghouse Interactive, EICC’s capability combined with being “easily integrated” into a pure IP offering delivered the “perfect fit” for Ultrafast Fibre.

“Working with BayCom, we were able to agree the solution with Ultrafast Fibre, and have it deployed and running within eight weeks from the initial contact with us,” he adds.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Ultrafast FibreEnghouse interactive

Brand Post

How to become the best IT MSP

This article provides guidance for managed service providers (MSPs) that want to grow their business. It is also useful for any IT service provider looking to move from the break-fix model to managed IT services.

Featured

Slideshows

Reseller News Innovation Awards 2019: meet the winners

Reseller News Innovation Awards 2019: meet the winners

Reseller News honoured the standout players of the New Zealand channel in front of more than 480 technology leaders in Auckland on 23 October, recognising the achievements of top partners, emerging entrants and innovative start-ups.

Reseller News Innovation Awards 2019: meet the winners
Malwarebytes shoots the breeze with channel, prospects

Malwarebytes shoots the breeze with channel, prospects

A Kumeu, Auckland, winery was the venue for a Malwarebytes event for partner and prospect MSPs - with some straight shooting on the side. The half-day getaway, which featured an archery competition, lunch and wine-tasting aimed at bringing Malwarebytes' local New Zealand and top and prospective MSP partners together to celebrate recent local successes, and discuss the current state of malware in New Zealand. This was also a unique opportunity for local MSPs to learn about how they can get the most out of Malwarebytes' MSP program and offering, as more Kiwi businesses are targeted by malware.

Malwarebytes shoots the breeze with channel, prospects
Show Comments