Menu
Mobile and online transactions set to smash 125 billion mark

Mobile and online transactions set to smash 125 billion mark

The number of annual purchases made via mobiles, tablets, desktops and other connected devices should reach 125 billion annually by 2018.

The number of annual purchases made via mobiles, tablets, desktops and other connected devices should reach 125 billion annually by 2018, up by more than 60 per cent on this year’s total.

New data from Juniper Research argues that medium term growth would be driven by a variety of factors including a rise in “commuter commerce” (on-the-go purchases) which would itself be fuelled by greater deployments of Wi-Fi and 4G connectivity on public transport.

It also observed that digital transaction volumes would be further bolstered with the continued transition from physical formats (such as DVDs and CD-ROMs) to digital, and the rise in streamed subscription services.

Meanwhile, the new research - Mobile & Online Purchases: Cards, Carrier Billing & Third Party Payment Platforms 2015-2020 - highlighted the dramatic surge in Chinese eRetail, with Alibaba attracting more than 330 million buyers during 2014.

It observed that with nearly $450 billion in eRetail sales during 2014, China had comfortably surpassed the US ($296 billion) to become the largest single market, with Japan, the UK and France completing the top 5.

However, the research cautioned that several high profile data breaches at retailers had resulted in significant consumer unease.

“At worst, data breaches can lead to significant customer churn, together with possible remuneration requirements,” says Dr Windsor Holden, Research Author, Juniper Research.

“Consumers need to be reassured that their vital information is not being compromised or shared.”

According to Holden, retailers need to deliver a consistency of message, branding and shopping experience across all channels.

“Retailers should also ensure that they scale up the resources on offer at peak periods (e.g. Black Friday or when promotions are being offered), to cope with the likelihood of additional pressures on online customer support,” he adds.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobiledesktopTabletJuniper Research

Events

Featured

Slideshows

Channel kicks 2021 into gear as After Hours returns to Auckland

Channel kicks 2021 into gear as After Hours returns to Auckland

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Pantry at Park Hyatt in Auckland to kick-start 2021.

Channel kicks 2021 into gear as After Hours returns to Auckland
The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Show Comments