Menu
Some Yahoo Mail users menaced by zombified deleted emails

Some Yahoo Mail users menaced by zombified deleted emails

Some users say messages they've deleted keep reappearing in their inboxes

Yahoo's new Mail, as pictured on Oct. 18, 2013.

Yahoo's new Mail, as pictured on Oct. 18, 2013.

For Yahoo Mail users, some messages just won't stay dead.

Some users of the company's popular Mail service report that messages they've deleted are reappearing in their inboxes, an issue that some say is a recurring problem.

Since the beginning of July, more than 100 complaints have been posted in a forum devoted to Yahoo's email service. Some users say hundreds if not thousands of emails that they had previously deleted have reappeared. Others say the emails continue to reappear after being deleted again.

"I have deleted thousands of emails just to find them still in my inbox," one user wrote on Monday. "I have better things to do than sit at this computer and do something over and over and over again," the person wrote.

"This is multiple times deleting the same emails, so tedious and annoying," said another.

Another user said emptying the trash was no help.

It's not clear what's causing the issue. In early July, after users started complaining, Yahoo said in the thread that its engineers were working to fix the issue as quickly as possible. But people continued to complain throughout July and into early August.

It's just a tiny sliver of the 225 million users of Yahoo Mail who seem to be experiencing the issue. But Yahoo faces intense pressure to retain and attract Mail users, to compete against Gmail and others. Any hiccup in Yahoo's software could give loyal users a reason to abandon it in favor of rival products.

This month, Yahoo started rolling out new search features for Mail, incorporating a new search algorithm and photo search tools.

Yahoo did not immediately respond to requests for comment on the email deletion issue Monday.

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags internetsearch enginesMailYahooInternet-based applications and services

Featured

Slideshows

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomed 2018 inductees - Chris Simpson, Kendra Ross and Phill Patton - to the third running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing landscape of the technology industry in New Zealand, while outlining ways to attract a new breed of players to the ecosystem. Photos by Gino Demeer.

Reseller News welcomes industry figures for 2019 Hall of Fame lunch
Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019

Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019

The channel came together for the inaugural Reseller News Emerging Leaders Forum in New Zealand, created to provide a program that identifies, educates and showcases the upcoming talent of the ICT industry. Hosted as a half day event, attendees heard from industry champions as keynoters and panelists talked about future opportunities and leadership paths and joined mentoring sessions with members of the ICT industry Hall of Fame. The forum concluded with 30 Under 30 Tech Awards across areas of Sales, Entrepreneur, Marketing, Management, Technical and Human Resources. Photos by Gino Demeer.

Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019
Show Comments