In a first for New Zealand, locally headquartered systems integrator Agile Integration has earned Avaya Platinum Partnership status.
Achieving the top level partnership is a reflection of Agile’s investment in skills, competencies and credentials across a broad range of Avaya solutions and ability to meet the market with service excellence, according to Robyn O’Reilly, CEO, Agile.
“As the longest standing Avaya partner in New Zealand, this certification has perhaps been some time coming,” O’Reilly says.
“Achieving Platinum certification depends on demonstrating credentials across a broad set of solutions, delivering high levels of customer satisfaction and meeting revenue targets.
“We’ve always held the necessary staff credentials and customer satisfaction, but the revenue target was, until recently, beyond the reach of a company of our size.”
Platinum Partner certification is the highest Avaya offers and is an industry-recognised designation that indicates the partner has achieved rigorous technical competency criteria and can deliver best-in-class customer service and support, as assessed by an independent survey organisation.
“Agile has consistently demonstrated its ability to meet our rigorous requirements for training, certification and customer loyalty on which our value-based channel program was created,” adds Todd Parsons, Channel Director Australia and New Zealand, Avaya.
“We are pleased to recognise Agile as a Platinum Partner for its skill and expertise in developing team engagement solutions using Avaya technology.”
Founded in New Zealand in 1999, Agile specialises in contact centre, collaboration and telecommunication network solutions.
At present, the company has a significant client base in New Zealand and Australia, with offices in Auckland, Wellington, Christchurch, Sydney, Melbourne, and Canberra.
O’Reilly says the Avaya certification is satisfying, but adds that it’s ‘business as usual’ for Agile’s customers.
“We’ve always had a sharp focus on skills and maintained the top level of credentials as fundamental components of delivering customer satisfaction; Platinum status doesn’t change that, but rather confirms it,” she adds.