Menu
Samsung faces lawsuit in China over bloatware on phones

Samsung faces lawsuit in China over bloatware on phones

The Shanghai Consumer Council is demanding that Samsung make the bloatware removable

A Samsung store in Beijing, China during the Galaxy S6 launch in April, 2015.

A Samsung store in Beijing, China during the Galaxy S6 launch in April, 2015.

A consumer protection group in China is suing Samsung Electronics and a Chinese vendor for placing too many preinstalled apps on phones, and is demanding that the whole smartphone industry eschew bloatware.

On Thursday, the Shanghai Consumer Council said it filed public interest lawsuits against Samsung and Oppo for not only placing so much bloatware on their phones, but also making it impossible for the user to easily remove the apps.

The consumer protection group has been receiving a growing number of complaints, and found that these preinstalled apps can take up a phone's storage or download data without the user's knowledge. In response, the group has filed the lawsuits in a Shanghai court, as a way to discourage smartphone vendors from weighing their products down with pre-installed software.

Phones from Samsung and Oppo were found to contain the most bloatware, and so the two companies were named in the lawsuits. In Samsung's case, it was a model of its Galaxy Note 3. The phone allegedly has 44 pieces of pre-installed software that can't be removed, according to the group. The Oppo phone, on the other hand, had 47 irremovable apps.

It's unclear if the group will target other offenders. But in this latest legal action, it is demanding that both Samsung and Oppo make it possible to easily remove the software from the phones. It's also asking that the vendors explain to the buyer what pre-installed software is loaded inside the phone, along with its functions and memory size.

Samsung and Oppo did not immediately respond to a request for comment.

On Thursday, the national China Consumers' Association said it supported the lawsuits.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobilesmartphonesAndroidlegalmobile applicationsconsumer electronicsCivil lawsuitsSamsung Electronics

Featured

Slideshows

Ingram Micro maintains Showcase 2018 momentum in Wellington

Ingram Micro maintains Showcase 2018 momentum in Wellington

Ingram Micro maintained Showcase 2018 momentum in Wellington, hosting more than 40 vendors at TSB Arena. Under the banner of Leading the Way, the event demonstrated what’s new, what’s next and how it can be used to improve business and everyday life.

Ingram Micro maintains Showcase 2018 momentum in Wellington
Ingram Micro launches Showcase 2018 in Christchurch

Ingram Micro launches Showcase 2018 in Christchurch

Ingram Micro kickstarted Showcase 2018 in Christchurch, hosting more than 40 vendors at Horncastle Arena. Under the banner of Leading the Way, the event demonstrated what’s new, what’s next and how it can be used to improve business and everyday life.

Ingram Micro launches Showcase 2018 in Christchurch
Data breach notification laws in NZ: How can partners prepare?

Data breach notification laws in NZ: How can partners prepare?

This exclusive Reseller News Roundtable outlined the responsibilities facing security partners today, assessing risk while evaluating the role of the vendor in providing added layers of protection.

Data breach notification laws in NZ: How can partners prepare?
Show Comments