Menu
Salesforce sweetens the deal for growing SMBs with new Desk.com edition

Salesforce sweetens the deal for growing SMBs with new Desk.com edition

Business Plus release focuses on enabling scalability

Salesforce's Desk.com Business Plus

Salesforce's Desk.com Business Plus

Salesforce has long targeted SMBs with its Desk.com application for customer support, but on Wednesday the cloud powerhouse launched a new version of the software designed specifically for rapidly growing firms.

Dubbed Desk.com Business Plus, the new edition focuses on helping small and medium-size businesses scale their operations while also boosting customer retention and maximizing agent productivity.

Included in the new software is a feature called Customer Health Monitor, for instance, that sends early warnings to agents about potential dissatisfaction and recommends solutions to prevent customer attrition. If a customer contacts customer support for the second time in one month, say, the software sends the agent in question a special "retention risk" alert so he or she can work extra diligently to ensure a quick and positive resolution.

Desk.com Embed, meanwhile, is a mobile software development kit that allows companies to insert mobile support directly into any app. The result is that customers can easily access customer service without having to leave the app for another tool.

Then there are Desk.com's new Custom Controls, which give service managers a way to set limits on the actions a service agent can take on each case. A retailer that is adding temporary staff for the holidays, for instance, might not want to provide full access to all of them.

Finally, with an eye toward improving agent productivity, Desk.com's new Canvas tool allows companies to embed third-party apps directly into the Desk.com console, creating a customized user interface for agents with single sign-on for all of the apps included there.

Desk.com Business Plus is now available for $125 per user per month.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Salesforce.comsoftwareapplicationsCustomer Relationship Management

Brand Post

Featured

Slideshows

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomes industry figures for 2019 Hall of Fame lunch

Reseller News welcomed 2018 inductees - Chris Simpson, Kendra Ross and Phill Patton - to the third running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing landscape of the technology industry in New Zealand, while outlining ways to attract a new breed of players to the ecosystem. Photos by Gino Demeer.

Reseller News welcomes industry figures for 2019 Hall of Fame lunch
Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019

Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019

The channel came together for the inaugural Reseller News Emerging Leaders Forum in New Zealand, created to provide a program that identifies, educates and showcases the upcoming talent of the ICT industry. Hosted as a half day event, attendees heard from industry champions as keynoters and panelists talked about future opportunities and leadership paths and joined mentoring sessions with members of the ICT industry Hall of Fame. The forum concluded with 30 Under 30 Tech Awards across areas of Sales, Entrepreneur, Marketing, Management, Technical and Human Resources. Photos by Gino Demeer.

Upcoming tech talent share insights at inaugural Emerging Leaders Forum 2019
Show Comments