Menu
Glitch in iPad app causes travel headaches for American Airlines passengers

Glitch in iPad app causes travel headaches for American Airlines passengers

The software issue affected several dozen flights, said the carrier

Some American Airlines passengers faced lengthy flight delays on Tuesday after a fault in the iPad navigation app used by the carriers' pilots and co-pilots caused the tablets to crash.

"Some flights are experiencing an issue with a software application on iPads," American Airlines said on Twitter to a passenger whose flight was delayed.

The glitch appeared to impact the airline's fleet of Boeing 737 aircraft and occurred suddenly.

"Pilot says *all* #AmericanAirlines pilot iPads in 737 fleet went dead, all at once," passenger Stephen Edmonds wrote on Twitter.

American flies more Boeing 737s than any other aircraft type, according to information on the airline's website. Of the 627 planes American operates, 226 are that type of plane, potentially causing travel headaches for several passengers.

American didn't immediately reply to a request for comment. The carrier told some media outlets the glitch affected several dozen flights.

The iPads run software from Jeppesen, which makes navigation applications for the aviation and marine industries. Jeppesen didn't immediately reply to a request for comment.

Travelers in Dallas, New York and Chicago reported that the software bug had grounded their flights. The glitch apparently caused flight 1654 from Dallas to Austin, Texas, to depart three hours late, according to flight tracking website FlightAware. The flight was scheduled to leave at 8:20 p.m. local time, but didn't take off until 11:24 p.m.

"IPad bug has @AmericanAir #737 fleet grounded Sitting at #DFW on #ATX bound plane because Captains iPad crashed," Bill Jacaruso, who was on flight 1654, wrote on Twitter.

The problem appeared to be resolved a few hours after the iPads went down. Some tablets were connected to a Wi-Fi network after the plane returned to the gate, American told some news organizations.

In other instances, the pilots resorted to old-fashioned methods to get the information they needed.

"We are in the air. Pilots printed the maps," tweeted Serge Gojkovich, who was flying from San Francisco to Los Angeles.

IPads started appearing in the cockpits of American jets in 2013 to save pilots and co-pilots from having to carry around heavy paper manuals, navigation charts and reference material. Going digital would reduce the plane's weight and save the airline more than US$1.2 million in fuel every year, said American.

Fred O'Connor writes about IT careers and health IT for The IDG News Service. Follow Fred on Twitter at @fredjoconnor. Fred's e-mail address is fred_o'connor@idg.com


Follow Us

Join the newsletter!

Or
Error: Please check your email address.

Tags iPadtabletsApplehardware systemsamerican airlines

Featured

Slideshows

Bumper channel crowd kicks off first After Hours of 2018

Bumper channel crowd kicks off first After Hours of 2018

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Jefferson in Auckland to kick-start 2018. Photos by Gino Demeer.

Bumper channel crowd kicks off first After Hours of 2018
Looking back at the top 15 M&A deals in NZ during 2017

Looking back at the top 15 M&A deals in NZ during 2017

In 2017, merger and acquisitions fever reached new heights in New Zealand, with a host of big name deals dominating the headlines. Reseller News recaps the most important transactions of the Kiwi channel during the past 12 months.

Looking back at the top 15 M&A deals in NZ during 2017
Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Show Comments