Menu
Spotlight on IT as businesses struggle to meet KPI goals

Spotlight on IT as businesses struggle to meet KPI goals

Organisations, both large and small, are struggling to prevent IT issues before they adversely impact the business.

Organisations, both large and small, are struggling to meet their Key Performance Indicator (KPI) goals and prevent IT issues before they adversely impact the business.

That’s the inside industry view of IT analytics provider Continuity Software, when in revealing the 2015 IT Operations Analytics Survey, found that uptime is the leading KPI for IT operations, used by 89 percent of respondents.

Furthermore the survey, based on 200 organisations, reports that fifty-one percent of respondents track uptime in real-time, while 19 percent track it daily.

In addition, organisations are least likely to monitor KPIs in the cloud environment (only 20 percent do so). In contrast, more than 70 percent of organisations monitor KPIs across their networks, databases, applications and storage.

"Although KPI tracking is becoming more and more sophisticated, the fact that less than a third of organisations are meeting their KPI goals is concerning," says Doron Pinhas, CTO, Continuity Software.

“Organisations could meet their KPI goals more consistently - and avoid critical issues - if they used better analytics tools more often and more widely, particularly in the cloud.”

Meeting KPI goals?

According to the report, only 29 percent of respondents consistently meet or exceed their KPI goals while 46 percent of respondents meet their goals most of the time, and 13 percent meet some of them.

Organisations detect and address an average of only 57 percent of critical IT issues before they impact the business with businesses more likely to meet their KPI goals if they frequently track configuration consistency across more IT domains.

Pinhas says IT Operations Analytics tools are more commonly found in large organisations, with 47 percent of organisations with over 10,000 employees use them, compared to 32 percent of smaller companies.

Also, 76 percent of executives who use IT Operations Analytics find these solutions helpful or extremely helpful in early detection of IT issues.

In conclusion, IT executives believe the best way to improve operations excellence is to use better tools for measurement and analysis (28 percent), use tools to enforce IT best practices (28 percent), or use tools to detect cross-domain IT configuration issues (22 percent).


Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags analyticsdataCloudContinuity Softwarebig data

Featured

Slideshows

Kiwi channel comes together for another round of After Hours

Kiwi channel comes together for another round of After Hours

The channel came together for another round of After Hours, with a bumper crowd of distributors, vendors and partners descending on The Jefferson in Auckland. Photos by Maria Stefina.​

Kiwi channel comes together for another round of After Hours
Consegna comes to town with AWS cloud offerings launch in Auckland

Consegna comes to town with AWS cloud offerings launch in Auckland

Emerging start-up Consegna has officially launched its cloud offerings in the New Zealand market, through a kick-off event held at Seafarers Building in Auckland.​ Founded in June 2016, the Auckland-based business is backed by AWS and supported by a global team of cloud specialists, leveraging global managed services partnerships with Rackspace locally.

Consegna comes to town with AWS cloud offerings launch in Auckland
Veritas honours top performing trans-Tasman partners

Veritas honours top performing trans-Tasman partners

Veritas honoured its top performing partners across the channel in Australia and New Zealand, recognising innovation and excellence on both sides of the Tasman. Revealed under the Vivid lights in Sydney, Intalock claimed the coveted Partner of the Year 2017 (Pacific) award, with Data#3 acknowledged for 12 months of strong growth across the market. Meanwhile, Datacom took home the New Zealand honours, with Global Storage and Insentra winning service provider and consulting awards respectively. Dicker Data was recognised as the standout distributor of the year, while Hitachi Data Systems claimed the alliance partner award. Photos by Bob Seary.

Veritas honours top performing trans-Tasman partners
Show Comments