Auckland-based IT company, Datacom, has won a competitive tender process to supply ICT infrastructure and support services to the Australian Government Department of Health, for an estimated NZ$247 million.
The agreement is a departure from traditional IT Services Outsourcing with a structure to provide an outcomes-based fully managed service, with consumption-based pricing, and a strong focus on service delivery.
According to the Kiwi company, this approach allows Datacom to determine the best way to deliver the services, offering autonomy but also responsibility for the achievement of the outcomes.
“We’re delighted to have been awarded this work after going through a fiercely competitive process and an extensive follow up to ensure a support model that met the needs of the Department of Health,” says Jonathan Ladd, CEO, Datacom Group.
“This new partnership model, with Datacom delivering agreed outcomes, as-a-service, demonstrates leadership and a service delivery evolution by the Department of Health.
“Securing the Department of Health appointment recognises our significant track record, of public sector delivery, advanced technical capabilities and our long term commitment to the federal government market.”
Ladd says Datacom has a “considerable portfolio” of federal government work with new contracts spanning Australian Customs, Border Protection Service and CrimTrac, further complementing established engagements with the Department of the Environment, ATO, ACCC, NHMRC and Airservices Australia.
Celebrating its 50th birthday this year, Datacom has expanded its regional footprint significantly off the back of its extensive expertise in the provision of ICT services, software engineering and application management.