Menu
Microsoft Dynamics CRM gets an analytics-infused update

Microsoft Dynamics CRM gets an analytics-infused update

Highlights include new social and mobility features, closer Office 365 integration

The Spring ’15 release of Microsoft Dynamics CRM

The Spring ’15 release of Microsoft Dynamics CRM

Following the launch of Dynamics CRM 2015 last November, Microsoft on Monday announced a Spring update to the software that promises new social, mobile and analytics capabilities along with closer integration with Office 365.

On the social front, for instance, the Spring '15 release of Microsoft's customer relationship management suite offers a new social center where marketing, sales and service teams can monitor social topics and engage directly with communities. Companies can create end-to-end customer engagements from social posts, while social analytics tools now offer text mining, cloud visualization and a social activity map. Tying it all together, Microsoft said, is a redesigned user interface.

Recognizing the need for cross-device consistency, meanwhile, the new Dynamics CRM release also a promises a "configure once, deploy everywhere" model designed to give users a smooth experience when interacting with the same sales processes across mobile devices. With a new mobile software development kit, companies can also extend and create their own mobile apps for the platform.

Deeper integration with Microsoft's Office 365 productivity suite is another part of the new Dynamics CRM offering. Thanks to a new, immersive Excel experience, for example, sales managers can now perform what-if scenarios in Excel and update their forecasts right within Dynamics CRM. With OneNote in CRM, meanwhile, it's now easier for sales teams to collaborate and share information, Microsoft said.

Finally, the Spring '15 release not only marks the start of Parature's integration with Dynamics CRM for knowledge management, but new Power BI connectors, dashboards and reports are on the way for data sources including Google Analytics, Microsoft Dynamics Marketing, Zuora, Acumatica and Twilio, Microsoft said.

The new release of Microsoft Dynamics CRM is slated to be available by the end of the second quarter of calendar 2015.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobileMicrosoftbusiness intelligencesoftwaremobile applicationsapplicationsCustomer Relationship Management

Featured

Slideshows

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

New Zealanders kick-started EDGE 2018 with a bout of Super Rugby before a dedicated New Zealand session, in front of more than 50 partners, vendors and distributors on Hamilton Island.​

EDGE 2018: Kiwis kick back with Super Rugby before NZ session
EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018 kicked off with a dedicated New Zealand track, highlighting the key customer priorities across the local market, in association with Dell EMC. Delivered through EDGE Research - leveraging Kiwi data through Tech Research Asia - more than 50 partners, vendors and distributors combined during an interactive session to assess the changing spending patterns of the end-user and the subsequent impact to the channel.

EDGE 2018: Kiwis assess key customer priorities through NZ research
Show Comments