Unified Communications (UC) distributor, Enghouse Interactive, held its partner event at the Star Room in Darling Harbour. Discussions were focussed around call centre deployments in the UC space.
The focal point was a panel discussion with Enghouse A/NZ general manager, Dean Hodgson; the firm’s global vice-president of product management, John Cray; NEC contact centre product and alliance manager, Deese Boutsiavaras; and Weight Watchers customer service manager, Warren Cunningham.
The panellists spoke at length about industry trends, customer needs, challenges for partners and vendors.
Enghouse used the event to introduce its new tiered partner certification and training program. Partner training is available online or via a series of roadshows to be held in Melbourne over the course of the year.