Partners across New Zealand can now directly target the mid-market space, with Unified Communications provider Virsae rolling out VSM Express, a service management system designed for small and medium businesses.
Prompted by “significant reseller demand”, Mark Vincent, VP Global Sales, Virsae says the offering, released to the A/NZ market on February 23, is a response to the market in New Zealand, Australia and UK, with notable interest also from across the Pacific in North America.
“We are responding to reseller requests for Virsae to target their mid-sized customers,” says Vincent, speaking at Westcon’s BlukeSky 2015 event in Auckland.
“The truth is that SMB customers face the same challenges as large enterprise customers and through our partners we’ve found mid-market organisations manage less complex Unified Communications environments, which means they are not seeking the same depth of monitoring and management tools.
“Customers hate disruption, but paying a premium for monitoring to keep things running isn’t always a viable method. Through VSM Express, we aim to provide the best of both worlds – providing smart UC monitoring and service management that is accessible, and crucially affordable, to mid-sized businesses.”
A low cost plug and play solution, Vincent says VSM Express identifies the issues and “connects the dots” between different management tools and Unified Communications network items, using monitoring and alerts to help remedy problems before they impact system users.
But as the art of unified communications becomes more complex, Vincent says organisations across the country are finding it harder to detect and solve problems on a network.
“By plugging into the Unified Communications monitoring facilities of VSM Express, customers can use its cloud-based controls to remotely access and monitor UC environments,” adds Vincent, who works closely with partners around the world using Virsae.
As a cloud-based Unified Communications service management provider, Vincent says Virsae solutions enable increased visibility of communication assets, improved financial return on communication expenditure and superior customer service experience.
Using the same principles and architecture as the company’s enterprise service management platform VSM, Vincent says the adoption of VSM Express signals a shift in focus for partners, who are moving away from traditional box-movers to service providers.