Menu
Twitter says it lost 4 million users because of Apple iOS 8

Twitter says it lost 4 million users because of Apple iOS 8

A company exec partly blamed the Shared Links function in Apple's Safari browser

Twitter is fighting hard to maintain a healthy growth rate, and Apple apparently hasn't been doing much to help.

Twitter lost four million users last quarter because of Apple's roll-out of iOS 8, Twitter executives said Thursday.

Some three million of those users were lost because of a change to the Shared Links feature in the mobile Safari browser, which displays links from people's Twitter followers. The other million were "Twitter-owned," CFO Anthony Noto said during Twitter's earnings call, without explaining further.

The vague remarks confused some people on Twitter's quarterly earnings call. "Makes no sense to me," tweeted Mark Gurman, senior editor at Apple news site 9to5Mac.

CEO Dick Costollo told Business Insider later that the one million users it lost couldn't get their passwords to work because of an encryption issue related to Twitter's integration with iOS.

Four million isn't a huge number to Twitter, which had 288 million users at the end of last quarter. But even without the Apple glitch, Twitter is struggling to maintain its historic growth. It had 20 percent more users last quarter than at the end of 2013, the lowest growth rate it's yet reported.

On its earnings call, Costollo referred to the issue as an "unforeseen bug in iOS 8 as it relates to Twitter integration into the OS." He added that Twitter has a "great relationship with Apple."

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags social mediamobileinternetAppletwittersocial networkingInternet-based applications and services

Featured

Slideshows

Meet the leading customer-centric Microsoft channel partners

Meet the leading customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the leading customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments