Menu
Marriott now says it won't block guests' Wi-Fi hotspots

Marriott now says it won't block guests' Wi-Fi hotspots

The hotel operator will look for other ways to secure its own networks

Hotel operator Marriott International has backed off its request to block some outside Wi-Fi hotspots inside its facilities, saying the company has responded to customer feedback.

The U.S. Federal Communications Commission in October levied a US $600,000 fine on Marriott for blocking outside Wi-Fi hotspots at conference facilities. The hotel operator, business partner Ryman Hospitality Properties and trade group the American Hotel and Lodging Association had pursued a proceeding asking the FCC to clarify when hotels can block outside Wi-Fi hotspots in order to protect their internal Wi-Fi services.

But on Wednesday, Marriott said it will not "block guests from using their personal Wi-Fi devices at any of our managed hotels."

The hotel operator "remains committed to protecting the security of Wi-Fi access in meeting and conference areas at our hotels," the company said in a statement. "We will continue to look to the FCC to clarify appropriate security measures network operators can take to protect customer data, and will continue to work with the industry and others to find appropriate market solutions that do not involve the blocking of Wi-Fi devices."

A Marriott spokeswoman didn't immediately respond to a message asking about the status of the petition at the FCC.

Marriott was under pressure to change its policies. Activist group Care2 organized a petition calling on the FCC to reject the petition from the hotel group to allow some Wi-Fi blocking. As of Thursday afternoon, the Care2 petition had collected more than 14,000 signatures, including from people from France, Germany, the U.K. and Argentina. It's unclear when the petition was launched.

"As a frequent traveler, it's great to know Marriott now offers green hotels rooms at some locations," the petition organizer wrote, "But it's not so great that they are seeking to block patrons' use of personal Wi-Fi devices."

Earlier Wednesday, before Marriott's change in policy, Inc.com rated Marriott one of the worst hotel chains for delivering Wi-Fi services to its guests.

Grant Gross covers technology and telecom policy in the U.S. government for The IDG News Service. Follow Grant on Twitter at GrantGross. Grant's email address is grant_gross@idg.com.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags regulationwirelessNetworkingU.S. Federal Communications CommissionWLANs / Wi-FiMarriott InternationalCare2

Events

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments