Menu
Solgari launches Cloud contact centre for Salesforce

Solgari launches Cloud contact centre for Salesforce

Integrates mobile capabilities

Delivering integrated healthcare

Delivering integrated healthcare

Solgari launched its Cloud contact centre application for use with Salesforce.

The Ireland-based unified communications provider said the program helps drive sales and support an organisation's ability to reach and respond to customers.

It allows users to create a single global Cloud contact centre integrated into salesforce.com available on any device.

Solgari has customers in Australia, US, UK and Ireland.

Solgari chief technology officer, Vance Harris, said the program is entirely software based.

“[This] opens up significant benefits to our customers running their sales and support capability on cloud CRM solutions such as Salesforce.com. Not only can we can deliver our cloud telephony and contact centre services anywhere, we can also quickly integrate with any platform that has an open API,” Harris said.

Features of the software include a single global communications solution covering contact centre, IVR, call archiving, PCI DSS compliance and carrier requirements integrated with Salesforce.com. It also features functionality such as click to dial, intelligent call routing, screen pop, customised reporting, unlimited call logging and reporting across all sales and support team locations and devices.


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags salesforcetelephonysolgariunified communicationsCloudVance Harris

Featured

Slideshows

Sizing up the NZ security spectrum - Where's the channel sweet spot?

Sizing up the NZ security spectrum - Where's the channel sweet spot?

From new extortion schemes, outside threats and rising cyber attacks, the art of securing the enterprise has seldom been so complex or challenging. With distance no longer a viable defence, Kiwi businesses are fighting to stay ahead of the security curve. In total, 28 per cent of local businesses faced a cyber attack last year, with the number in New Zealand set to rise in 2017. Yet amidst the sensationalism, media headlines and ongoing high profile breaches, confusion floods the channel, as partners seek strategic methods to combat rising sophistication from attackers. In sizing up the security spectrum, this Reseller News roundtable - in association with F5 Networks, Kaspersky Lab, Tech Data, Sophos and SonicWall - assessed where the channel sweet spot is within the New Zealand channel. Photos by Maria Stefina.

Sizing up the NZ security spectrum - Where's the channel sweet spot?
Show Comments