Solgari launched its Cloud contact centre application for use with Salesforce.
The Ireland-based unified communications provider said the program helps drive sales and support an organisation's ability to reach and respond to customers.
It allows users to create a single global Cloud contact centre integrated into salesforce.com available on any device.
Solgari has customers in Australia, US, UK and Ireland.
Solgari chief technology officer, Vance Harris, said the program is entirely software based.
“[This] opens up significant benefits to our customers running their sales and support capability on cloud CRM solutions such as Salesforce.com. Not only can we can deliver our cloud telephony and contact centre services anywhere, we can also quickly integrate with any platform that has an open API,” Harris said.
Features of the software include a single global communications solution covering contact centre, IVR, call archiving, PCI DSS compliance and carrier requirements integrated with Salesforce.com. It also features functionality such as click to dial, intelligent call routing, screen pop, customised reporting, unlimited call logging and reporting across all sales and support team locations and devices.