Menu
Microsoft delivers the talking Dynamics CRM update

Microsoft delivers the talking Dynamics CRM update

The software uses Cortana to process voice commands

Dynamics customers can now get their hands on the suite's latest update, which includes the ability to add the Cortana voice-command technology to the company's CRM software.

Users will be able to speak voice commands to the software by using the Cortana personal assistant, which only understands English. Some of the tasks that Cortana can handle include searching for contacts and activities, setting up meetings and creating records.

Microsoft announced the CRM update in September and mentioned the Cortana tie-up in November and both times said the release would be available by the end of 2014.

Cortana will initially work on devices running Windows Phone 8.1 with functionality for Android and iOS devices coming in six to 12 months, Jujhar Singh, general manager Microsoft Dynamics CRM, in a recent interview.

The release of Dynamics CRM 2015 covers both the cloud-based and on-premise versions of the CRM (customer relationship management) software, Microsoft said Tuesday in a blog post.

Online users need to select the date when they want to get the update. On-premise customers will receive the update as a download in their Dynamics service plan, Microsoft said.

Updates for Microsoft Dynamics Marketing, Microsoft Dynamics GP 2015 for small and medium-size business and Microsoft Dynamics AX, the company's ERP (enterprise resource planning) software are also available.

The release is also notable for Microsoft's attempt to better connect its marketing and CRM applications. For businesses, this effort that will lead to improved collaboration between sales and marketing departments, according to the company.

"With this release we are providing deep value to our customers to help them better engage with their customers," wrote Kirill Tatarinov, executive vice president of the Microsoft Business Solutions Group, in the blog post.

For example, a new Sales Collaboration panel in Dynamics Marketing will allow salespeople and marketing staff to work together on campaigns. They can also monitor campaigns and manage messages aimed at certain groups, according to Microsoft. The product is now available in 37 countries and 12 languages, including Japanese and Russian.

Added CRM functions allow users to view sales data in hierarchical charts based on territory, revenue and salespeople and integrates with Microsoft Social Listening so companies can gauge social media sentiment.

Fred O'Connor writes about IT careers and health IT for The IDG News Service. Follow Fred on Twitter at @fredjoconnor. Fred's e-mail address is fred_o'connor@idg.com


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags MicrosoftsoftwareapplicationsCustomer Relationship Management

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments