Menu
Stick that in your Bigpipe and smoke it... ISP reports rapid Auckland UFB uptake

Stick that in your Bigpipe and smoke it... ISP reports rapid Auckland UFB uptake

“Bigpipe is experiencing an explosive period of growth with particular interest in our UFB offering."

Growing New Zealand telco Bigpipe has reported significant uptake in its unlimited residential UFB offering for Auckland, with one in four of all new sign-ups opting for the new UFB packages since launching in October this year.

“Bigpipe is experiencing an explosive period of growth with particular interest in our UFB offering," says says Oliver Smith, Head of Bigpipe, when addressing the media in Auckland today.

"For a new player in the market the positive feedback and uptake of our service has been significant.”

For Smith, he believes the key to the telco's early success stems around simplicity underpinning the core of the company’s values.

The young ISP, which launched in February this year, offers three UFB plans including 200Mbps download/200Mbps upload offering along with DSL plans which rated as the top performer in Truenet’s independent industry reports.

Further reinforcing the ISP providers’ commitment to providing ‘nothing but broadband’ the latest Truenet report for September 2014 sees Bigpipe leading the ADSL field across a range of measures including.

Key highlights include the ISP recording the least congestion at peak times, maintaining 99% of peak speeds when other provider networks slow down, while also displaying the lowest latency and fastest webpage downloads in New Zealand.

As the only ISP provider to offer exclusively online customer service based in New Zealand, Bigpipe offers an average email response time of less than 20 minutes, compared with a response time of some other ISP providers of 24 hours or more.

Smith believes the innovative and expedient customer service model is already a hit with consumers who enjoy speedy support without ever waiting on hold, being passed around departments, or read out scripted responses.

“Bigpipe’s online customer service is fast, simple and effective," he adds.

"By operating exclusively online, and via email, Bigpipe effectively prioritises all customer issues, as well as taking queries via Facebook or Twitter."


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags ISPUFBbigpipe

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments