Menu
Belkin says router outages should be resolved

Belkin says router outages should be resolved

Older wireless routers were affected, including the F9K1102, F9K1105, F9K1113, F9K1102, F9K1105 and F9K1116

Belkin said Tuesday afternoon it had fixed an issue that caused some of its Wi-Fi routers to disconnect from the Internet.

Some of the older routers experienced problems around midnight on Tuesday when pinging a Belkin-hosted service to check for general network connectivity, the company wrote on its forum.

Several of the company's wireless LAN routers were affected, including the F9K1102, F9K1105, F9K1113, F9K1102, F9K1105 and F9K1116 models. It wasn't immediately clear what caused the problem.

Belkin apologized to customers, writing that "we are taking a number of actions to eliminate this sort of incident from reoccurring."

Johannes Ullrich, the dean of research at the SANS Technology Institute, wrote that the routers in question occasionally ping "heartbeat.belkin.com" to detect connectivity, but that host was not reachable for some users.

The connectivity issue apparently affected the routers' ability to use DNS (Domain Name System) services, which resolve a domain name into an IP address that can be called into a browser.

As a workaround, Belkin recommended that users change the DNS settings of their routers to "8.8.8.8" and to "8.8.4.4," which are the IP addresses for Google's Public DNS service.

Routers that are still not working should be unplugged and then plugged back in after one minute, Belkin advised. The router should reconnect in five minutes, it said.

Send news tips and comments to jeremy_kirk@idg.com. Follow me on Twitter: @jeremy_kirk


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags wirelessNetworkinghardware systemsbelkinWLANs / Wi-Fi

Featured

Slideshows

The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP has honoured its leading partners in New Zealand during 2018, following 12 months of growth through the local channel. Unveiled during the fourth running of the ceremony in Auckland, the awards recognise and celebrate excellence, growth, consistency and engagement of standout Kiwi partners.

Meet the top performing HP partners in NZ
Show Comments