Menu
Belkin says router outages should be resolved

Belkin says router outages should be resolved

Older wireless routers were affected, including the F9K1102, F9K1105, F9K1113, F9K1102, F9K1105 and F9K1116

Belkin said Tuesday afternoon it had fixed an issue that caused some of its Wi-Fi routers to disconnect from the Internet.

Some of the older routers experienced problems around midnight on Tuesday when pinging a Belkin-hosted service to check for general network connectivity, the company wrote on its forum.

Several of the company's wireless LAN routers were affected, including the F9K1102, F9K1105, F9K1113, F9K1102, F9K1105 and F9K1116 models. It wasn't immediately clear what caused the problem.

Belkin apologized to customers, writing that "we are taking a number of actions to eliminate this sort of incident from reoccurring."

Johannes Ullrich, the dean of research at the SANS Technology Institute, wrote that the routers in question occasionally ping "heartbeat.belkin.com" to detect connectivity, but that host was not reachable for some users.

The connectivity issue apparently affected the routers' ability to use DNS (Domain Name System) services, which resolve a domain name into an IP address that can be called into a browser.

As a workaround, Belkin recommended that users change the DNS settings of their routers to "8.8.8.8" and to "8.8.4.4," which are the IP addresses for Google's Public DNS service.

Routers that are still not working should be unplugged and then plugged back in after one minute, Belkin advised. The router should reconnect in five minutes, it said.

Send news tips and comments to jeremy_kirk@idg.com. Follow me on Twitter: @jeremy_kirk


Follow Us

Join the newsletter!

Or
Error: Please check your email address.

Tags wirelessNetworkinghardware systemsbelkinWLANs / Wi-Fi

Featured

Slideshows

Bumper channel crowd kicks off first After Hours of 2018

Bumper channel crowd kicks off first After Hours of 2018

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Jefferson in Auckland to kick-start 2018. Photos by Gino Demeer.

Bumper channel crowd kicks off first After Hours of 2018
Looking back at the top 15 M&A deals in NZ during 2017

Looking back at the top 15 M&A deals in NZ during 2017

In 2017, merger and acquisitions fever reached new heights in New Zealand, with a host of big name deals dominating the headlines. Reseller News recaps the most important transactions of the Kiwi channel during the past 12 months.

Looking back at the top 15 M&A deals in NZ during 2017
Kiwi channel closes 2017 with After Hours

Kiwi channel closes 2017 with After Hours

The channel in New Zealand came together to celebrate the close of 2017, as the final After Hours played out in front of a bumper Auckland crowd.

Kiwi channel closes 2017 with After Hours
Show Comments