Menu
MSPs are in an increasingly fragmented environment: GFI Max

MSPs are in an increasingly fragmented environment: GFI Max

Managed services software vendor recommends MSPs evolve into more than just IT support.

MSPs are operating in a changing business and IT landscape, according to GFI Max.

General manager, Alistair Forbes, said they have gone from being network technicians to dealing with a much more fragmented environment for customers.

“No only do MSPs need to evolve their business and offerings, they need to articulate that to their customers so they can demonstrate how they remain relevant in a world that is more Cloud and mobile enabled,” he said.

The Cloud has an image of being simple to get up and running, to the point where only a swipe of credit card is needed, and Forbes said this challenges the role of the MSP.

“The question is how to demonstrate their ongoing value to become a 'perpetually valuable' MSP to customers,” he said.

If an MSP sticks to its image of being “someone that looks over the PCs and servers,” Forbes said they run the risk of being marginalised as Cloud services become more heavily adopted and used.

Facilitating IT delivery

In an effort to support its MSP network, GFI Max has designed its managed services software to be used as a tool that can be added to an MSP's service delivery toolkit.

The software GFI Max provides forms a part of that approach, though Forbes adds the software vendor is invested in assisting it partners in terms of their business objective.

Read more: Investment in services pays off for ASG

“Our business interest is very much aligned with theirs, since there is more demand for our services as their business grows,” he said.

Patrick Budmar covers consumer and enterprise technology breaking news for IDG Communications. Follow Patrick on Twitter at @patrick_budmar.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags softwareMSPManaged ServicesManaged Service Provider (MSP)GFI Max

Featured

Slideshows

Ingram Micro maintains Showcase 2018 momentum in Wellington

Ingram Micro maintains Showcase 2018 momentum in Wellington

Ingram Micro maintained Showcase 2018 momentum in Wellington, hosting more than 40 vendors at TSB Arena. Under the banner of Leading the Way, the event demonstrated what’s new, what’s next and how it can be used to improve business and everyday life.

Ingram Micro maintains Showcase 2018 momentum in Wellington
Ingram Micro launches Showcase 2018 in Christchurch

Ingram Micro launches Showcase 2018 in Christchurch

Ingram Micro kickstarted Showcase 2018 in Christchurch, hosting more than 40 vendors at Horncastle Arena. Under the banner of Leading the Way, the event demonstrated what’s new, what’s next and how it can be used to improve business and everyday life.

Ingram Micro launches Showcase 2018 in Christchurch
Data breach notification laws in NZ: How can partners prepare?

Data breach notification laws in NZ: How can partners prepare?

This exclusive Reseller News Roundtable outlined the responsibilities facing security partners today, assessing risk while evaluating the role of the vendor in providing added layers of protection.

Data breach notification laws in NZ: How can partners prepare?
Show Comments