Menu
Lyft claims rival Uber placed spurious orders, hurting its business

Lyft claims rival Uber placed spurious orders, hurting its business

Uber employees made the requests to stifle competition, Lyft said

A Lyft car on the road in San Francisco

A Lyft car on the road in San Francisco

Lyft said nearly 200 employees at Uber, one of its largest rivals in mobile car hailing, have since last October ordered and cancelled thousands of Lyft rides, causing lost fares with its service.

A Lyft spokeswoman told the IDG News Service that 177 Uber employees throughout the U.S. have ordered and cancelled 5,560 Lyft rides since October. Lyft says they looked at the phone numbers attached to the accounts of the people who cancelled the rides, and found they were the phone numbers of employees at Uber.

The numbers were first reported Monday by CNN.

Ordering and cancelling rides chokes up Lyft's system, causing longer wait times for people who really want rides. That could make a rival service like Uber or Sidecar seem better.

Uber is known for its premium black town cars, but the startup also offers a cheaper option for rides from people in their own private cars, which is Lyft and Sidecar's bread and butter.

"It's unfortunate for affected community members that they have used these tactics, as its wastes a driver's time and impacts the next passenger waiting for that driver," a Lyft spokeswoman said via email.

Lyft does not claim that higher executives at Uber were necessarily involved.

Uber did not immediately respond to multiple requests for comment.

The numbers, if true, paint a nasty picture of the lengths to which Uber may go to draw business away from its competitors. The company operates its service in more than 40 countries around the world, and in most major cities in the U.S.

It's not the first such accusation against Uber. Earlier this year a smaller black car service in New York, Gett, accused Uber of ordering and cancelling more than 100 rides, said a report in TechCrunch.

Zach Miners covers social networking, search and general technology news for IDG News Service. Follow Zach on Twitter at @zachminers. Zach's e-mail address is zach_miners@idg.com


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags social mediamobileinternetsocial networkingInternet-based applications and servicesUberSideCarLyft

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments