Menu
Telecom to reach out to Xtra customers

Telecom to reach out to Xtra customers

This week Telecom will begin making direct contact with those customers who are still using the old SMTP settings on Xtra email to help them through making the change.

Telecom will be contacting a group of email customers who will be affected by a change to its Xtra email service taking place at the end of September this year.

Telecom spokeswoman Gemma Croombs said that on 30 September Telecom will be retiring its now outdated SMTP email server. This server uses old technology, and is not able to be updated with the range of enhancements Telecom is rolling out to ensure the security of its email service.

“Customers whose email travels through the SMTP server will need to manually change their outgoing mail settings before it is retired. For most people, we expect this will be a simple setting change, and should take less than 5 minutes. After they’ve made the change, their email will still work the same – it will just go through a more up-to-date server,” said Croombs.

This week Telecom will begin making direct contact with those customers who are still using the old SMTP settings, to help them through making the change.

“Every single customer who is affected by this change will receive either an email or a phone call from us. If they don’t hear from us, then they are not affected, and they don’t need to do anything,” Croombs said.

Information on how to make the change can be found here.

Croombs said that less than 15 per cent of the total email base of customers will be affected by the change.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobilitybroadbandsmartphonesinternetemailapplicationsTelecommunicationstelecomconnectivitylandlinesXtra emailultra fibreultra mobilenaked ultra fibre

Featured

Slideshows

Meet the leading customer-centric Microsoft channel partners

Meet the leading customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the leading customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments