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Telecom to reach out to Xtra customers

Telecom to reach out to Xtra customers

This week Telecom will begin making direct contact with those customers who are still using the old SMTP settings on Xtra email to help them through making the change.

Telecom will be contacting a group of email customers who will be affected by a change to its Xtra email service taking place at the end of September this year.

Telecom spokeswoman Gemma Croombs said that on 30 September Telecom will be retiring its now outdated SMTP email server. This server uses old technology, and is not able to be updated with the range of enhancements Telecom is rolling out to ensure the security of its email service.

“Customers whose email travels through the SMTP server will need to manually change their outgoing mail settings before it is retired. For most people, we expect this will be a simple setting change, and should take less than 5 minutes. After they’ve made the change, their email will still work the same – it will just go through a more up-to-date server,” said Croombs.

This week Telecom will begin making direct contact with those customers who are still using the old SMTP settings, to help them through making the change.

“Every single customer who is affected by this change will receive either an email or a phone call from us. If they don’t hear from us, then they are not affected, and they don’t need to do anything,” Croombs said.

Information on how to make the change can be found here.

Croombs said that less than 15 per cent of the total email base of customers will be affected by the change.


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