Menu
Telecom goes live with commerce platform on prepaid mobile service

Telecom goes live with commerce platform on prepaid mobile service

The platform will enable Telecom customers to buy and self-manage their product portfolio in one place across digital channels.

Telecom has gone live with the Hybris commerce platform on its prepaid mobile service.

The platform will enable Telecom customers to buy and self-manage their product portfolio in one place across digital channels. It will also supports the smartphone app that itemises activity by voice, text and data, and includes alerts and notifications options.

Post-paid mobile, fixed line and broadband services will launch on the platform in the coming months.

According to Telecom, the deployment of Hybris software, which is an SAP company, is part of a much larger reengineering programme. This is a major technology change programme that, among other things, is meant to enable Telecom to improve its speed-to-market and drive targeted sales campaigns.

“We are building user friendly interfaces which have a consistent look and feel across all channels and devices including online, in-store, mobile, mobile apps, tablet and call centre, all giving a delightful customer experience,” explained Claire Barber, GM of change and technology at Telecom.

Graham Jackson, senior vice president, Hybris APJ said, “We’re excited Telecom chose Hybris to help extend the range of services to their customers and tailor those offerings to individual requirements. Hybris has an excellent track record in the telecoms sector having worked with some of the largest providers in the world and we were able to bring this experience and expertise to Telecom.”

Other Hybris telecom clients include Vodafone, Three, Phones 4u, EE, E-Plus and Ericsson.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags broadbandfixed lineSAPtelecomprepaidHybrissparkcommerce platformpost paidtelecom reengineering

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments