Menu
Improving brand awareness important for printer business: Samsung

Improving brand awareness important for printer business: Samsung

Technology company aims to improve its printer brand in order to drive sales globally

Samsung is not a newcomer to the printing space, but the company would like to see its standing in the B2B space improve.

Printing solutions sales and marketing team vice president, Hyesung Ha, said the company reshuffled its printer business into its own unit last year to strenthen its market focus.

“The printer unit has now regained its independence, because it is that important for us,” she said.

“Before it was part of the IT division together with the PC business.”

Ha said the spin-off was a necessary step in ensuring the printer division meets its potential of becoming a key growth area for Samsung going into 2020.

Samsung has been in the printer business since 1990 with the introduction of its COFAX-6000 multifunction laser printer, with the company grabbing the second position in Asia and top spot in countries such as Thailand.

Globally, the company holds the second spot in terms of shipments and has kept the position since 2003.

Renewed approach

Despite the strong sales, Samsung’s brand does not have a strong awareness in the printing space, particularly compared to its smartphone and TV divisions.

Read more: Showdown: LG G3 vs Samsung Galaxy S5

“The public and media are not as well aware of Samsung as a printer brand, and it is something we need to address and change,” Ha said.

With a focus on its 2020 vision, Samsung aims to bolster its image in the B2B printer space with a new global marketing campaign that began in Q4 last year.

The headquarters driven initiative began in seven countries, spanning UK, Germany, Italy, France, Spain, China, and Brazil.

Ha said the campaign will be run on a three year plan, and will include investment in TV, print and online advertising.

The US market will be added to the list in June this year, with the marketing push expected to continue into 2015 and spread to other regions.

“In terms of local execution, there will be increased investment with the new campaign and subsidiaries will also carry out their own promotions,” Ha said.

Further investment

Printing solutions sales and marketing team senior vice president, David Song, admits Samsung has struggled in the past to appeal to the B2B segment and lacked the communication know-how.

“Samsung has been strong in B2C, but there were limitations in our B2B strategy,” he said.

Spinning off the printer division into its own entity is designed to help refocus on B2B, and Song said the company is continually improving its messaging and marketing.

“In some ways it is still early days, but it is a matter of time before we catch up,” he said.

Following Samsung’s initial investment in the new marketing campaign, Song said the printer division is encouraged with the market response so far and will invest further.

Read more: Resellers struggling with growth, sales challenges: Fuji Xerox

Patrick Budmar covers consumer and enterprise technology breaking news for IDG Communications. Follow Patrick on Twitter at @patrick_budmar.


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags Printerslaser printerssamsung

Featured

Slideshows

Meet the top performing HP partners in NZ

Meet the top performing HP partners in NZ

HP honoured leading partners across the channel at the Partner Awards 2017 in New Zealand, recognising excellence across the entire print and personal systems portfolio.

Meet the top performing HP partners in NZ
Tech industry comes together as Lexel celebrates turning 30

Tech industry comes together as Lexel celebrates turning 30

Leading figures within the technology industry across New Zealand came together to celebrate 30 years of success for Lexel Systems, at a milestone birthday occasion at St Matthews in the City.​

Tech industry comes together as Lexel celebrates turning 30
HP re-imagines education through Auckland event launch

HP re-imagines education through Auckland event launch

HP New Zealand held an inaugural Evolve Education event at Aotea Centre in Auckland, welcoming over 70 principals, teachers and education experts to explore ways of shaping and enhancing learning using technology.

HP re-imagines education through Auckland event launch
Show Comments