Menu
Telecom on track to meet FY14 guidance

Telecom on track to meet FY14 guidance

The statements come in the wake of the firm finishing the first stage of a programme to re-engineer and update key customer service IT platforms at a cost of $70 million.

Telecom has announced that it is on track to change its name to Spark come August this year, and meet its FY 2014 guidance.

“We are well on track to meet our FY14 guidance. Our full year guidance for adjusted EBITDA from continuing operations remains unchanged at $925 million to $945 million, excluding the one-off AAPT sale proceeds and rebranding costs. As noted at the half year, our intention is to pay a minimum dividend of 16 cps for the FY14 year,” said CEO Simon Moutter.

“The change of our name and core brand to Spark, scheduled to take place in August, is also on-track.”

The statements come in the wake of the firm finishing the first stage of a programme to re-engineer and update key customer service IT platforms, which has been two years in the making.

“The reengineering programme is a significant driver of our long-term strategy.

“The first stage of reengineering has delivered major improvements to our foundation system capabilities and to our prepaid mobile customer systems, as well as to some customer facing systems including a brand new website.

“This first stage implementation, costing around $70 million to date, affected more than 120 major IT systems and took more than 430 person years of work to deliver,” said Moutter.

He added that while the implementation, which took place over the weekend of 17 and 18 May 2014 went smoothly, going live on the new systems had to be delayed by 12 hours due to the hardware fault that affected the internal IT network on the 19th of May.

According to Telecom, successive stages will expand to post-paid mobile and broadband and will continue to improve the customer experience and provide for more efficient customer service operations.

Read more: Telecom goes live with carrier aggregation even as devices remain unavailable

The next major stage of the reengineering programme is due to be completed in the FY15 financial year, with the emphasis on post-paid mobile and building on the foundation laid in the first stage.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags telecomresultsSimon Mouttersparkre-engineerfiscal guidance

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments