Menu
Telecom affected by technical issues

Telecom affected by technical issues

According to the firm, some corporate client services have also been affected by the problem. A workaround for corporate client services has been published by the firm on its Facebook page, as well as other third-party online services.

Major telecommunications provider Telecom is suffering from technical issues that has brought down its call centres, online services and internal networks today.

According to the firm, some corporate client services have also been affected by the problem. A workaround for corporate client services has been published by the firm on its Facebook page, as well as other third-party online services.

The company announced that it would be working on a major system upgrade from 7pm on the 16th of May. The work was expected to be completed by today afternoon.

Telecom had warned customers through its Twitter page that they will not be able to top-up a prepaid mobile, use prepaid data overseas or see their balance and usage during this time. The company also informed customers that they will be able to call, text and use mobile data within New Zealand, and make emergency calls, during the upgrade period.

The company has stated that the current technical issues are not linked to the upgrade process, and while everything is still on track for the upgrade work to finish this afternoon, its current priority remains solving the internal network issues at the earliest and technicians are hard at work to achieve that.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags mobilecall centresonline servicesPrepaid ServicestelecomTelecom NZprepaidTelecom issuesinternal networkTelecom network issuescorporate clientsprepaid mobile

Featured

Slideshows

Reseller News launches alumnae breakfast for Women in ICT Awards

Reseller News launches alumnae breakfast for Women in ICT Awards

Reseller News hosted the first alumnae breakfast for the Women in ICT Awards in New Zealand, designed to showcase the leading female leaders in the industry. Held at The Cordis in Auckland, attendees came together to hear inspiring keynotes and panel discussions, alongside high-level networking among peers.

Reseller News launches alumnae breakfast for Women in ICT Awards
Reseller News Innovation Awards 2018: meet the top performing partners

Reseller News Innovation Awards 2018: meet the top performing partners

Reseller News honoured the industry’s finest on a standout evening for the New Zealand channel, recognising the achievements of established partners, emerging players and innovative start-ups, in front of over 460 technology leaders in Auckland.

Reseller News Innovation Awards 2018: meet the top performing partners
Show Comments