Menu
Red Hat dismisses claim of OpenStack favoritism

Red Hat dismisses claim of OpenStack favoritism

Contrary to a news report, Red Hat said it supports RHEL customers regardless of their OpenStack supplier

Red Hat said it provides commercial support for its Linux distribution regardless of which version of OpenStack its customers are using, rejecting a report to the contrary from earlier Wednesday.

"To be clear, users are free to deploy Red Hat Enterprise Linux with any OpenStack offering, and there is no requirement to use our OpenStack technologies to get a Red Hat Enterprise Linux subscription," Paul Cormier, Red Hat president for products and technologies, said in a blog post.

Cormier was responding to a Wall Street Journal report from earlier that charged that Red Hat will not support Red Hat Enterprise Linux if the customer uses a version of the cloud hosting software from another company.

"In its quest to sell OpenStack, Red Hat has chosen not to provide support to its commercial Linux customers if they use rival versions of OpenStack," the report said, citing "documents" seen by the newspaper.

Red Hat's support, which includes providing bug fixes and technical support, is one of the key reasons people pay for its software instead of opting for a free version of Linux, the report notes.

The article raises the idea that Red Hat may be using its dominance in Linux to get a foothold in the nascent but potentially large market for OpenStack software.

Cormier insisted that's not the case. "Red Hat's track record of supporting collaborative innovation and our unwavering commitment to truly open open source are unparalleled," he wrote.

Like Linux, OpenStack is a collection of open-source programs developed by multiple parties. Numerous companies, such as Red Hat, Hewlett-Packard, Canonical, Mirantis and others offer their own commercially supported versions of OpenStack.

Like other operating system vendors, Red Hat typically does not support third-party software installed by customers on its OS, and supports only the components shipped with its distribution. In this case, Red Hat supports its own release of OpenStack, called Red Hat Enterprise Linux OpenStack Platform, and does not provide any assistance should customers have difficulties with other versions of OpenStack.

However, the Journal asserted that Red Hat would not provide commercial support for RHEL itself should customers run non-Red Hat distributions of OpenStack, which would be an unprecedented move in the industry.

The news comes at a time of heightened interest in OpenStack as the user conference for the software, OpenStack Summit, takes place this week in Atlanta.

Red Hat has a major presence in the summit and sees the software as a potential source of revenue growth, thanks to the massive enterprise interest in cloud computing.

According to the market research arm of Deutsche Bank, the growth of commercial subscription sales of Red Hat's flagship RHEL distribution has slowed, to a 16 percent growth rate in fiscal 2014, down from 19 percent in fiscal 2013.

Despite interest in OpenStack -- this year's summit attracted 4,000 attendees, up from 2,600 a year ago -- adoption is still fairly low with mainstream customers, and those who do use the software tend not to contract for commercial support, Deutsche Bank concluded.

Joab Jackson covers enterprise software and general technology breaking news for The IDG News Service. Follow Joab on Twitter at @Joab_Jackson. Joab's e-mail address is Joab_Jackson@idg.com


Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags open sourcesoftwarecloud computinginternetRed Hat

Featured

Slideshows

Sizing up the NZ security spectrum - Where's the channel sweet spot?

Sizing up the NZ security spectrum - Where's the channel sweet spot?

From new extortion schemes, outside threats and rising cyber attacks, the art of securing the enterprise has seldom been so complex or challenging. With distance no longer a viable defence, Kiwi businesses are fighting to stay ahead of the security curve. In total, 28 per cent of local businesses faced a cyber attack last year, with the number in New Zealand set to rise in 2017. Yet amidst the sensationalism, media headlines and ongoing high profile breaches, confusion floods the channel, as partners seek strategic methods to combat rising sophistication from attackers. In sizing up the security spectrum, this Reseller News roundtable - in association with F5 Networks, Kaspersky Lab, Tech Data, Sophos and SonicWall - assessed where the channel sweet spot is within the New Zealand channel. Photos by Maria Stefina.

Sizing up the NZ security spectrum - Where's the channel sweet spot?
Kiwi channel comes together for another round of After Hours

Kiwi channel comes together for another round of After Hours

The channel came together for another round of After Hours, with a bumper crowd of distributors, vendors and partners descending on The Jefferson in Auckland. Photos by Maria Stefina.​

Kiwi channel comes together for another round of After Hours
Consegna comes to town with AWS cloud offerings launch in Auckland

Consegna comes to town with AWS cloud offerings launch in Auckland

Emerging start-up Consegna has officially launched its cloud offerings in the New Zealand market, through a kick-off event held at Seafarers Building in Auckland.​ Founded in June 2016, the Auckland-based business is backed by AWS and supported by a global team of cloud specialists, leveraging global managed services partnerships with Rackspace locally.

Consegna comes to town with AWS cloud offerings launch in Auckland
Show Comments